Excellent trip - The trip was spectacular for scenery, volcanic scenery and the contrast of the green floral north area. The guide Laura and the bus driver were exceptionally caring and supportive of those with mobility issues. My wife gets travel sick and our agent at Hotel Tovoli contacted the company and Laura made sure I got a front seat. This enabled both of us to really enjoy the trip which would have been impossible for my wife on many winding roads. Well worth a day to enjoy real Tenerife life. Full praise to Laura and I think the superb driver was I think Hossei

The tour of Tenerife northwestern - Jose was an excellent giude and Gustavo is a super driver. We all felt safe under the difficult drive through the valley of Masca. Wonderful People

A special day in Tenerife - Together with my daughter Astrid we made a beautiful day tour along Teide National Park, Icod de los Vinos, Garachico and Masca. This trip was accompanied by Laura and José the driver. Laura is knowledgeable, professional and friendly. José managed to guide us nimbly along the narrow roads. We enjoyed this beautiful trip.

Good trip but we had bad weather conditions so we couldn't go to Mt Teide - Our tour guide Hector and driver Gustavo were great and did their best to make up for the bad weather. It was very windy and rainy so all the roads to Mt Teide were closed, (which was meant to be one of the highlights of the trip). We still managed to go visit the other places, I'm sure it would've been lovely if it was sunny. Bring a jacket and wear trainers as it's a bit steep.

Time spent on every stop was not as advertised - Just as many other reviews mention for a similar tour- you DO spend quite a lot of time in the bus. We were the first people to get picked up at the hotel at 7:50 am and we only got to mt. Teide at 10am. The large coach bus was entirely full and that’s why it took so long to pick everyone up. We had 45 min there and I think that 30 would have sufficed because the shortest hike takes 45 min and if you want to use the restroom etc., that’s just not enough time. But every minute is on the line and I will tell you why. The second stop was in a village named Icod. We were recommended by the tour guide a restaurant that was 19 EUR which is a great price, but you get what you get for that price: a soup, main course and a dessert. It was a 4/10, don’t expect anything crazy, not flavorful but I enjoyed the soup because I was feeling sick. Then the tour guide says to meet everyone at 1:45 (total 90 min) which is already a bit long in the opinion because there’s not much to see/do in the town. But we end up staying for an extra 30 min because everyone was trying/buying the liquor the tour guide was selling at the souvenir shop. I didn’t really appreciate that because I was most looking forward to visit Garachico and I knew that this meant we would have less time there. The tour guide reassured me that we will have time to eat a snack/use the restroom in Garachico so we hopped on the bus again. Once we get to Garachico (imo, the best stop out of the entire tour) we walk very fast through some parts of the city (mind you I need the restroom AND I am still hungry from the uneventful lunch earlier and they have really cute cafes in Garachico). And as soon as we get to the square the tour guide says: alright, everyone back to the bus. I was so disappointed, he told me we could stay and explore on our own but it was more like a tease. When people asked to use the restroom he started giving attitude and saying that we need to rush back. So we get back on the bus and head toward our last stop - Masca. The drive there is beautiful and you have to go all the way up hill (a bit scary on a large couch bus due to the narrow roads but kudos to Jorge the driver because he was phenomenal). We stayed for about 30 min there but also, not enough time for even a coffee so just to admire the view - could have been 10 min IMO. To sum up: the tour guide did a great job talking about the Canary Island facts while we were driving (kept switching between Dutch and English so a bit hard to keep up) but overall, you only spend 4 hours total in the actual locations. What I would recommend for the tour operator is have less people so that the pick up doesn’t take more than an hour, reduce the time spent in Icod (even though the tour DID promise lunch and more time in Garachico - that was a lie) and maybe make a pit stop in Masca so we can enjoy more time in Teide and Garachico. And as much knowledgeable as the tour guide was, I think he should be a bit more patient and kinder with the tourists and not give attitude if someone asks him for a bathroom break, tea (I was really sick and needed it for my throat) etc.

Long time on a bus but... - Long time on a bus but frequent stops. The last stop at Masca is short but the access roads are not remotely suitable for a bus, To get around some of the bends a 3 or 5 point turn was required, thankfully we had an outstanding driver.

Good staff, bad tour - We are two cousins of alicante, the experience with Jonathan and Arancha perfect, the fatal excursion spoiled the bus having to wait for another bus and we could not see things in conditions.

Pick-up Scam - I booked this tour specifically because it offered a convenient pick-up point near my location. After my booking, the operator informed me that pick-up from my area was not available because all slots were already fully booked, and offered only a location on the other side of the island or to reschedule the tour for another day. I agreed to reschedule and was told over the phone that I could use the same ticket. However, the next day, they demanded that I pay again, despite our agreement. The tour description and service I received were not as advertised. The operator changed the pickup availability and failed to honor the agreed-upon arrangements. I cannot recommend this service.

Terrible - It's terrible, they deceived me. I said I needed transportation from Puerto de Cruz, and they said there were no seats available for that day, but I could go on Monday. But then they demanded payment again for Monday. They just collected the money and didn't provide the tour.

Very disappointing - Very disappointing experience. The coach arrived 30 minutes late in the morning, and there was no response to messages sent through Viator. Even when calling, the communication was difficult and unclear. The guide’s behaviour was also concerning — unprofessional, rude, and at times raising their voice at customers. The tour included too many forced shopping stops, which meant long waiting times and very limited time at the actual attractions. Additionally, the admission to the Dragon Tree was not included, even though the website indicated it would be. Overall, this was one of the worst tours I’ve taken in the past 10 years, and I would not recommend it.