Flight Tracking and Vehicle Assignment

• Live tracking of the passenger’s flight is initiated using the provided flight number.
• Vehicle timing is adjusted for any delays or early arrivals.
• A suitable vehicle, such as a VIP Mercedes Vito, sedan, or minibus, is scheduled based on the reservation.

Airport Meet & Greet (Istanbul Airport or Sabiha Gokcen Airport)

• After passport control and baggage claim, the traveler is welcomed in the arrivals hall.
• An airport representative will be waiting with a signboard displaying the traveler’s name (e.g., “John Smith / Carga Tour”).
• Assistance with luggage is available if required.

Transfer Departure

• The traveler is escorted to the designated VIP vehicle.
• The vehicle is clean, air-conditioned, and comfortable, with a professional, courteous, and knowledgeable driver.
• Luggage is carefully loaded into the vehicle.
• The journey begins towards the hotel, address, or port specified in the booking.

On-the-Road Services

• Air-conditioning is available throughout the ride.
• Complimentary bottled water and Wi-Fi may be provided, depending on the service tier.
• The driver selects the fastest and most convenient route based on traffic conditions.

Arrival and Drop-Off

• Upon arrival, the traveler is dropped off directly at their hotel or desired location.
• Luggage is unloaded, and any final needs are addressed.
• The transfer is marked as completed in our system, and a follow-up may be sent for customer feedback.

Emergency Support Line

• Our 24/7 support line is available throughout the entire process.
• In case of flight delays, communication issues, or urgent needs, we respond promptly and efficiently.

• Air Condition
• Bottled water
• Meeting & Greeting Service
• Private transportation

• Lunch
• Tea and coffee
• Snacks
• WiFi on board

Meet & Greet at the Airport
• A professional greeter will warmly welcome guests inside the arrivals hall, holding a name sign (e.g., “John Smith / Carga Tour”).
• Assistance with luggage is provided, and guests will be directly escorted to their driver.

24/7 Availability & Support
• Services are available around the clock, ideal for early mornings, late arrivals, or overnight flights.
• Multilingual customer service is accessible 24/7 via WhatsApp.

Comfort Without Hidden Fees
• Complimentary bottled water is provided.
• Child seats are available upon request (advance notice required).
• Wi-Fi is not available.
• No hidden fees — the price booked is the price paid.

• BABY SEAT IS PROVIDED UPON REQUEST

For a full refund, cancel at least 24 hours before the scheduled departure time.