Your airport pickup is more than just transportation — it’s a smooth and reassuring service experience.

Step 1:
Once your booking is confirmed, you will promptly receive a detailed step-by-step guide (including text and visuals) to ensure you are fully informed about the pickup process.

Step 2:
Before your departure, all essential details will be sent to you: your driver’s name, contact number, license plate, and an actual photo of the vehicle. We are among the few service providers offering real car photos in advance — ensuring the car you see is exactly what you will get.

Step 3:
Prior to your arrival, we monitor your flight in real time. Your driver will be at the airport with a name sign according to your actual landing time, whether your flight is early or delayed — no need to worry.

Step 4:
As soon as your flight lands, you will receive a warm welcome message from us along with a photo of your driver holding a name sign in the arrival hall.
Meeting point: the EXIT of “Checked Baggage Claim Area”
Once you collect your checked luggage and exit, you will easily recognize your driver — no need to wander through the terminal with your luggage, unsure where to go.

Step 5:
From deplaning to clearing customs and retrieving your baggage, our team will be online to guide and assist you in your language. If you need to exchange currency or buy a SIM card, let us know in advance — your driver can assist at the airport before heading to the car.

Step 6:
You will then be escorted to the parking area and driven to your hotel via the most efficient route.

And remember:
We offer 60 minutes of free waiting time at the airport, starting from the actual landing time of the airplane (it usually takes customers 30-40 minutes to disembark, go through immigration, collect their checked luggage, and then exit to meet the driver. By providing 60 minutes of free waiting time, passengers can feel relaxed and unhurried.)

During your travel in Hong Kong:
Our service doesn’t end when the transfer is over.
Throughout your stay in Hong Kong — and even if you travel to other cities in China — we remain available anytime for any questions or assistance.
We offer the same reliable, professional transfer and private car services across Mainland China, Hong Kong, and Macau.

We are your trusted travel partner — always by your side.

• Private transportation
• In-vehicle air conditioning
• Airport and departure taxes
• Parking fees
• Government fees
• Surcharges on fuel

• Gratuities

The airport pickup service offers more than just transportation — it provides a smooth, worry-free experience tailored for your comfort.

The process is straightforward from booking to hotel drop-off:
✅ Receive pre-arrival instructions with clear visuals
✅ Get driver and vehicle details (with actual photos) before your journey
✅ Enjoy real-time flight tracking — the driver waits, even if you’re early or delayed
✅ Upon landing: receive a warm welcome message and a live photo of your driver holding your name sign at the arrival hall
✅ Benefit from 60 minutes of free waiting time for a relaxed arrival
✅ Access online support throughout your arrival process — in your preferred language
✅ Experience the same professional service in Hong Kong, Macau, and throughout Mainland China

This service is your reliable travel partner — always ready to assist.

For a full refund, cancel at least 24 hours before the scheduled departure time.