Seamless and Hassle-Free Airport Transfer — Pro Tips for an Amazing Harbin Adventure

Dear Friends:
Thank you for choosing our service! We hope your initial journey to Harbin city is both relaxing and enjoyable. To ensure a smooth and effortless transfer, we’ve compiled some helpful tips for selecting the right vehicle.

Before Booking | Choose the Right Vehicle
To guarantee a comfortable ride with ample space for your luggage, please select your vehicle based on the number of travelers and bags:

Notes:
a.) A 28” luggage size: (L)76cm ×(W) 51cm × (H) 31cm (with combined dimensions not exceeding 158cm).
b.) A folded stroller is considered a piece of checked luggage.
c.) A folded wheelchair is considered a piece of checked luggage.

• 1–2 passengers → Sedan (fits up to 2× 28” luggage)
• 3–5 passengers → 7-seater Minivan (fits up to 5× 28” luggage)
• 6–9 passengers → 14-seater Van (fits up to 9× 28” luggage)
• 10–12 passengers → 19-seater Van (fits up to 12× 28” luggage)
• 13–15 passengers → 33-seater Bus (fits up to 15× 28” luggage)

Got extra luggage? Here’s how to choose:
We kindly ask that you reserve an extra seat for each piece of checked luggage beyond the included allowance.
For example:

• 2 passengers + 3 suitcases → select “3 people”
• 5 passengers + 6 suitcases → select “6 people”

This helps us arrange a larger and more spacious vehicle, ensuring a comfortable and stress-free ride.

Booking Tips
Please provide the accurate number of travelers and luggage, so we can match you with the most suitable vehicle.
If you prefer extra legroom or have more luggage, simply add one more passenger when booking — we’ll arrange a larger and more spacious vehicle for you.

If you need an infant car seat, please submit the order and leave a note at least 3 days in advance, and we’ll prepare it free of charge.

Service Coverage
Our airport transfer service includes up to 40 km of driving distance, covering almost all hotels within Harbin city downtown.

If your pickup location or hotel is located in the outskirts of Harbin, don’t worry — a small extra distance fee will apply, for example:

• Sedan: US$0.7 per km per group
• MPV: US$1 per km per group
• Larger vehicles: slightly higher rates (Max. US$1.5 per km per group)

Once we receive your booking, we’ll contact you to confirm the details and inform you in advance if any extra distance charge applies.
There are no hidden fees, so you can travel with peace of mind.

After submitting the order:
Once your booking is confirmed, we will promptly contact you with a detailed step-by-step guide (with text and visuals) to ensure you’re fully informed about the pickup process.

Before your departure:
We’ll send you all essential details: your driver’s name, contact number, license plate, and an actual photo of the vehicle. We are one of the few service providers offering real car photos in advance — a guarantee that the car you see is exactly what you’ll get.

Before your arrival:
We closely monitor your flight in real time. Your driver will be at the airport with a name sign according to your actual landing time, whether your flight is early or delayed — no need to worry.

Upon your arrival:
The moment your flight lands, you’ll receive a warm welcome message from us along with a photo of your driver holding the name sign in the arrival hall.
Meeting point: the EXIT of “Checked baggage Claim Area”
Once you collect your checked luggage and walk out from the EXIT, you’ll recognize your driver right away — no need to wander through the terminal with your luggage or be unsure where to go.

From deplaning to clearing customs and retrieving your baggage, our team will be online to guide and assist you in your language. If you need to exchange currency or buy a SIM card, let us know in advance — your driver will be happy to assist at the airport before heading to the car.

On board the car:
You’ll be escorted to the parking area and driven to your hotel via the most efficient route. Please fasten your seatbelt and enjoy a comfortable ride with us. A complimentary bottle of local mineral water will be provided for your convenience.

Humble reminder:
We offer 2 hours of free waiting time at the airport, counting from the airplane’s actual landing time (it usually takes customers 1 - 1.5 hours to disembark from the airplane, go through immigration, collect their checked luggage, and then walk out of the EXIT to meet the driver. By providing 2 hours of free waiting time, passengers can feel relaxed and un-rushed.)

During your travel in Harbin:
If you’re planning to visit Snow Town, Yabuli Ski Resort, or Harbin Ice and Snow World during your trip, our chartered car service is the perfect choice! Your driver will accompany you throughout the journey, ensuring a smooth and enjoyable experience. The 2-day, 1-night itinerary covers Harbin’s must-see attractions, allowing you to explore the city comfortably and authentically— all at a reasonable price. If you want to learn more information about this, please feel free to contact us!

We are your trusted travel partner — always by your side.

• On-board WiFi
• In-vehicle air conditioning
• Airport and departure taxes
• Surcharges on fuel
• Parking fees
• Highway toll fee

• Gratuities

Experience a seamless journey from booking to hotel drop-off with our step-by-step guidance:

• Receive pre-arrival instructions complete with clear visuals
• Get driver and vehicle details, including real photos, before your trip
• Benefit from real-time flight tracking — we accommodate early or delayed arrivals
• Upon landing, enjoy a warm welcome message and a live photo of your driver holding a sign with your name in the arrival hall
• Relax with 120 minutes of free waiting time
• Access online support throughout your arrival process, available in your language

For a full refund, cancel at least 24 hours before the scheduled departure time.