Great personalized experience - My tour guide, Kristina (spelling?), was very kind and knowledgeable. I had created a tour plan, but made changes when she picked me up, and this was completely fine. Personally, I wasn’t comfortable renting a car or moto to drive myself in a foreign country, so this was a great solution to still be able to see the rest of the island. I was picked up in Fira, and we were able to tour Oía, the monastery, and Black Beach. It seems the entire island from north to south can be toured in the 3-hour timeframe. We spent about 20 mins at each location. The van was spacious and clean.

Exelent - We booked a 4-hour island tour, we were very pleased with the new mercedes van, it was worth it, highly recommended

3 hour custom tour santorini - We wanted a short custom tour of Santorini just before we catch our flight back home to see few places . We are glad we booked it with this tour operator. The guide covered all those spots and took our needs into consideration.

How not to love Santorini - We have, in the past, always had great experiences booking with Viator. So, with this in mind, we booked a tour in Santorini. This was the worst “tour” imaginable. The “tour” was recommended by a Viator operator with whom I personally spoke. Our so called guide was a young man who had no interest in or knowledge of Santorini driving us to locales and leaving us totally to our own devices. When asked a question his consistent response was: “I dunno… I’m just a driver”… This “tour” was supposed to include admission tickets to Akrotiri. When we tried to enter, we weren’t allowed in. We were told our ticket bar code was invalid. They had never heard of Viator. We went back to the driver, who was sleeping, and told him the issue. He said admission was not included, we showed him the Viator confirmation on which included admission was clearly indicated. He had never heard of Viator. After several minutes, he called his boss, and after a lengthy conversation sent them a screenshot of our Viator agreement, and after more conversation finally bought them himself. This all took about half an hour. Then in we went and looked at the ruins….with absolutely no explanation of the ruins. The rest of the experience was more of the same. We had expected a guide. What we got was a driver who self-admittingly hated the island, hated and cared nothing for its history or antiquities and could barely wait to get through the day. It was his last day stuck here he advised us. We would have been better and more cheaply served by renting a car and driving ourselves to these locations. Or just by hiring a local driver. To add insult to this ridiculous experience, when we got back to our drop off point, the driver told us we were an half hour over the allotted time, and we owed more money. I replied that if we were over their “allotted” time, the reason was because the “tour” operator had provided no tickets, and we spent half an hour just trying to get into the ruins at Akrotiri, and I had no intention of paying any more. He called his boss… they dropped the issue, and we left.. If this is the quality of service that defines Viator, then the company should be ashamed. If you do take this tour, you’ll probably never ever want to come back to Santorini again.

A Dissapointment - Santorini was one of the most exciting stops for us on a recent cruise. Sadly, our visit was not what we had hoped. Part of the issue was a problem with the cruise ship we were on, but a significant disappointment was also this tour provider. I had received good communication from the tour operator prior to the tour, so my hopes were high that we would have a great tour. But the driver was not someone whom I had a chance to speak with before the tour. And I found out that this driver had not done a tour on his own before taking the six of us on a tour of this beautiful island. Perhaps because of his inexperience, our guide was very quiet. Most of us could not hear anything that the guide was saying. And honestly, he was young and just didn't have as many details to share as we had experienced with other tours and guides in other locations. Most guides are deeply knowledgeable about the geography, history, and culture of the local area, but our driver either didn't have that experience or didn't share it. The biggest issue, however, was that we ended up spending most of the three hours we had booked driving from one site to another and not really seeing much of the island. We ended up making 3 stops. One was beautiful but we were left to figure out where to go and how to get there. One of the stops was to a museum that was closed for the day due to public voting. Somehow the driver and tour company missed that point. So, we ended up spending 30+ minutes driving to a museum that was closed. The third stop was to a beautiful beach that we could look at but not visit. I have personally engaged many tours and guides all over the world. Sadly, this was the worst of any experience for me in any location.