Guide was friendly and... - Guide was friendly and knowledgeable. Elephant sanctuary was fantastic. Glad there is somewhere the injured and orphaned Elephants can go to be looked after

Great Day Out! - Batu Caves are wonderful! Well worth the climb up the stairs too… The elephant sanctuary was the highlight of our trip to KL. We had a local guide in the sanctuary which is an extra cost paid there in cash but it’s a really good choice as you see lots more and get close, close enough to stroke, to some of the elephants!

Batu caves and Elephant Sanctuary - Transport was a private taxi which suited us perfectly. The driver contacted us via Watsapp to confirm pick up and had good knowledge of the two places we visited. We went early morning to the caves which was ideal as gets very busy. Just a note you will need to book a guide if you want to interact/feed the elephants.

Well worth a Visit. - Nice Day out. Batu Caves are amazing. Elephant Sanctuary very good - but disappointed to see only about 4 Elephants. But Wife fully enjoyed feeding and getting up close with them. Our Driver was very knowledgable and a safe Driver. Car comfortable and clean. Recommended.

Great tour - Tour guide was very friendly and informative. Elephant tour with a guide was better than expected. Would recommend.

This was a private tour... - This was a private tour with a very knowledgeable and friendly driver and I would have no hesitation in recommending to anyone who especially is interested to visit an elephant sanctuary.

Great Sites, But Tour Setup Needs Improvement - The driver was 20 minutes late, but we still managed to stay on schedule. If you plan to depart early, around 7:50 from KL downtown, keep in mind that you might spend over an hour at Batu Caves since the elephant sanctuary only opens at 10:30. Our driver didn’t inform us about this, so we ended up waiting 20 minutes at the gates. We booked the tour for 4 people but were given a regular private passenger car that barely fits 4 average-sized adults comfortably. I wasn’t aware of the car type beforehand and was surprised to see it was the driver’s personal vehicle, not a professional tour car. For the price, being squeezed in the back for three adults was disappointing. Also, make sure to bring cash in local currency. At the sanctuary, you’ll need it to pay the guide (optional but recommended), buy extra fruit to feed the elephants, and purchase water or snacks for yourself. They don’t accept cards or any digital payment methods. Overall, the experience could have been much better with a proper vehicle. The transfer felt overpriced given the lack of comfort.

Dangerous Driving - We really enjoyed our experience with the elephants. However, we chose not to tip our driver due to his terrible and dangerous driving! Even after politely asking him to drive carefully at the beginning of the trip, he drove 20-30 kilometers over the speed limit and drove dangerously close to other cars.

Not the best… - The driver went to the wrong hotel and then turned up 40 minutes later without an apology. He took us to some random gold shops that we had no interest in, but when I asked to stop and get some food for my children, he said, “No, there’s nowhere to stop.” This was despite us passing plenty of suitable places, including petrol stations. Considering I had two young children and my elderly parents with me, this felt mean-spirited, especially given how keen the driver had been to stop at the jewellery shops. The Batu Caves themselves are great, but the elephant park is a little run-down and felt more like a tourist attraction than a conservation centre. I don’t think I’ll book with Viator again, as this experience has put me off.

Not for animal, nature, or guided experience lovers - TLDR: This is not the place to see elephants cared for and not the tour if you want a guided experience rather than a just a driver. Pros: Car was clean, driver was nice. We were taken to the two places planned. Cons: The driver was not a guide. He was a driver. He drove rather erratically, twice at speeds up to 160km/hr. He changed the time of our tour which made it so that we couldn’t participate in the elephant bathing. He did not guide us, or give us information other than walking us in the elephant sanctuary and telling us to meet him at the car in 1.5 for the elephant sanctuary and 1 hour for the caves. However, the elephant sanctuary was actually disturbing and appalling in and of itself. We left early because it was so sad. It was a very small, very expensive, very depressing zoo. The elephants were in small enclosures, sometimes surrounded by electric fencing. There were chains clearly visible around the elephants necks and chains anchored to the concrete in the enclosures as well. Batu caves could be a lovely side trip, but for someone who is not Hindu I wouldn’t recommend it as the soul destination for the day. It would have been nice to know that women must cover their shoulders and legs to go in the temple. As a not so fun aside, our driver dropped us off across the street and four lanes of traffic away from the Batu caves entrance, with no stop, sign, stoplight, or crosswalk we could find. On the way out a security guard helped us cross the street but that was clearly not the way guest were intended to enter. Oh and there was no mention of lunch in what was supposed to be a full day trip.