Great day in Busan, Korea - I booked this tour on the internet so, of course I was nervous. We were 6 people. Two grandparents, two parents and two grandkids. We actually ended up only four because the 12 year old got sick and his mom stayed back with him. Before the tour I corresponded with Irene (the owner) several times on what’s app and she responded almost immediately with direct answers. Good! She said Mimi would be our tour guide and that her English was good. It was and Mimi was a delight. She watched over us like a hawk. When she knew the answer to a question she answered it That was most of the time. When she didn’t, she checked Google. She was pleasant, happy and great to be with. The driver was safe, competent and pleasant although she didn’t say a word in English. They picked us up on time and returned us on time in a spotless van. Irene suggested the stops to fit a one day trip off our cruise ship. Good choices. The price was in line and actually I think we got more for our money than we would have gotten from the competing tour companies I checked. All told, a winner. We solidly recommend this company. PS .. I’m not related to Irene… I’m just a plain tourist like the rest of you who are reading this.

The BEST tour guide in South Korea! - This was by far the best private tour we have ever experienced! Our guide Anne was informative, engaging, enthusiastic and took care to make sure that all of our questions and requests were addressed. Her English was excellent and she used a microphone system to ensure she was well heard. She took several great pictures of our group for us. The tour was on time and exactly as advertised. Our booking agent Irene was also so helpful and kept in contact before and after our trip to ensure everything went perfectly! We would HIGHLY recommend their services!

Great day in Busan - We had a fantastic day in Busan with our amazing and fantastic guide, Arthur. He was very knowledgeable. Courteous and helpful. His English is very good and easy to understand Had a great time at the Sky Capsules and Skywalk So appreciate Arthur and everything he did

Busan Tour - Jinwoo and Irene are excellent. The tour was perfect. All the sites were interesting and we enjoy the company of both of them.

Excellent private day tour of Busan - We had an excellent day with our guide Miss Mia - the tour gave us a very good look at some of the sights of Busan and was well paced and very well organised. Communication with the tour agency owner Irene before the tour was very clear and comprehensive, which all contributed to a very enjoyable day. Highly recommended.

Our family had a great... - Our family had a great time with our guide Irene! We were quite a large group but it seemed that she is used to handling large groups.

Perfect day in Busan - Lucy was an awesome tour guide. She brought us to the cable car when it became clear that the sky capsule was down for maintenance. Great replacement itinerary item. From there we went to Gamcheon which was very photogenic. Lucy provided snack recommendations at every stop along the way (super plus). We then went to Jagalchi where we had a wonderful seafood lunch and then finished off at Haedong Yonggungsa where Lucy shared a few poignant personal reflections on the temple. Full day tour was just enough for enjoyment. Lucy also provided estimated time between stops (perfect amount of detail to allow us to catch some zzzzs if we wanted). Definitely ask for Lucy if she’s available!

An excellent guide - Mia, our guide is very helpful. We gave the incorrect hotel address but she was so patient to meet us at our hotel. She allowed us to customized our itinerary and changed our drop off point which is not far from our hotel. She gave us tips on Jiljimbang/Spa and took her own time to accompany us to Spa Land. She was our photographer too and used her own phone. I strongly recommend her to guide you while traveling Busan. Hope to have her again in the future.

Amazing tour - This tour around Busan was amazing. Tour guide was very knowledgeable and super helpful with booking things like sky capsule tickets. Irene was also very responsive and super helpful with accommodating us

Unfortunately, our experience with Irene was highly disappointing and not reflective of what was promised - We booked this private tour with high hopes, especially after reading numerous 5 star reviews. Unfortunately, our experience with Irene was highly disappointing and not reflective of what was promised. Despite discussing the itinerary in advance and confirming that the locations were manageable, the schedule was rushed and poorly timed. We barely had time to enjoy each stop, and the pacing made the tour feel more stressful than enjoyable. Communication was also a major issue. We specifically requested an English speaking guide, but Irene struggled to carry proper conversations in English and frequently defaulted to Chinese, even though not everyone in our group understood it. The information shared was repetitive and shallow, lacking depth or historical insight. Irene showed little initiative or effort in enhancing our experience even with something as simple as helping us take photos. Unlike the glowing comments we saw beforehand, she wasn't attentive to framing or angles and often seemed disinterested in assisting. It became clear the only time she appeared genuinely enthusiastic was when receiving payment or complimentary f&b from us. We were also pressured to leave a 5 star review in exchange for more time due to her own poor schedule planning, which felt very inappropriate. To maintain our integrity, we ended the tour on time and chose to share an honest review instead. To make matters worse, for several of the destinations, we were the ones guiding her. She lacked basic preparation, and even the driver appeared to know more about the locations, parking spots, and logistics. We had informed her in advance that one of our friends was recovering from surgery, but she disregarded our suggestions for an accessible route, something that could have easily been avoided with better listening and care. The only saving grace was the driver, who was kind, patient, and far more helpful than the guide herself. The 1 star we're giving is solely awarded for his hard work. We genuinely feel that we would've had a better experience hiring him alone without a guide. We rarely write such reviews, but future travelers deserve transparency. Irene may not be equipped to handle private tours, and unfortunately, she ended up being more of a burden than a benefit on this trip. Overall, do yourself a favour and book with someone else. It's so atrocious that we do not even wish this upon our worst enemy.