Jul 15, 2024
TOP organization, island Holbox is magical - Guys very organized, helpful and kind! Isola Holbox è magica! Bellissima!
The only strange thing was that they charged us in Cancun, took 50min south to puerto Morelos and then went to Chiquilà. I did not understand the reason for this stretch. On the way back they took us directly to the hotel in Cancun
Review provided by Tripadvisor
Jul 11, 2024
Absolutely worth it ! - Amazing experience we loved everything ! The staff is so friendly and helpful ! We had a wonderful day! I recommend communicating with them thru WhatsApp they answer really quickly.
Review provided by Tripadvisor
Mar 12, 2024
Superb - Magical day and superb guide ”Pablo” couldn’t get any better. Thank you so much for the best day on our vacation. I would absolutely do it again .
Review provided by Tripadvisor
Aug 18, 2019
HOLBOX TOUR - Firstly I’d like to thank Jamie Garcia for organising this trip for me and my family. His name was highly recommended through a hotel group I am a member of and I can see why. He was fantastic throughout the entire process of enquiring, booking and even after the trip was over he even messaged me to ensure that my family and I had enjoyed ourselves. He was happy to answer any questions we had and to take back any feedback we had (not that there was any negative as the day was brilliant). I’m coming back next year and would 100% book through him again.
Now, the trip. We booked the Holbox tour with Cancun Bay Tours (through Jamie). We were picked up at 7am and then we set off to our destination, picking up a few other people on the way as to be expected. Our guide Adrian was fantastic, funny, friendly, informative and just generally great to be around. As was our driver Felix, as someone who is usually an anxious passenger (especially abroad), I felt completely safe. If you happen to get these two then you’re really lucky and definitely in for a fantastic day.
During the tour we went to three places, the cenotes, the passion islands and finally Holbox. While other trips I have been on during my stay in Mexico (not booked through this company) have felt rushed and exhausting this was the complete opposite, it was a relaxing day, that while it had time allocations for each place didn’t feel forced. The cenotes were lovely, the passion islands were beautiful and there is honestly no other place like Holbox. The meal we also had there with the tour was great and everyone was really friendly. Our boat driver, although I don’t know his name (his boat was called Chaleco Obligatorio) was also fantastic, really funny and happy the entire time.
Thankyou for a great day guys ❤️
Review provided by Tripadvisor
Aug 4, 2019
Long but wonderful day - What a fabulous day out at Holbox. We started off from the hotel at 7:45 and then stopped nearby to pick up more people. I was a bit worried at that point as we had to wait a while but once we set off it was brilliant.
We were provided with breakfast on the coach of cookies, bananas and drinks and the day out was explained.
Our first stop was at the outdoor cenote it was lovely and clear but we did not go in for a swim as it was very busy. Then back on the boat to Isla Passion this was beautiful and we walked around the island. Hubby climbed the tour to get a better view.
Then off to Holbox and lunch, We had about an hour before lunch to explore and was going to rent a golf buggy but you needed ID and we weren't carrying any. No problem use the taxis 50 pesos and you sit back and enjoy the ride. Beautiful beaches,
Boat ride back was so good better than a water ride at Disney.. I was drenched lol. Note for trip change of clothes advisable in case you sit in my seat on the boat. Our guides Adrian, Erlan and driver Marcos were fabulous, informative and funny. You will be lucky if you get them.
Review provided by Tripadvisor
Jun 8, 2025
Beautiful Holbox but problems with tour - The tour itself was good, however it took us 5 hours to get there. We were told by the person we booked the tour from that we would be taken there directly. When we got picked up the driver said he had to pick us up more passengers in the hotel zone and then later the tour guide. This took two hours extra from the trip. Once everyone got picked up it appeared there was miscommunication between the tour agency and driver/guide as they were not the assigned individuals to conduct the tour. They went ahead and did it but it was not a good indication of the agency’s management. At one point the guide asked us if we wanted to cancel before we started our journey if we were dissatisfied with the disorganization of the agency. The other passengers were also complaining but we all went anyway. The guide did the best he could for the tour, which we appreciated but we felt bad for him and the driver since they were also caught up in this mess. I would strongly suggest for the tour company to get their act together. People pay a lot of money for these tours and are expecting what is sold to them not given the runaround or wasting people’s time. If we knew it was going to be like this we would’ve just taken transportation ourselves directly to Holbox and booked a local tour there.
Review provided by Tripadvisor
Nov 2, 2024
Mixed emotions - The travel company delivered as promised. Pickup from hotel was in time, staff was very friendly and informed. The driver did his best to make the ride less bumpy!
Main points for criticism: the bottled water was only provided at one point ca. halfway through the trip. And the included lunch was more an appetizer.
Otherwise the sand banks and Holbox are really beautiful, we saw flamingos, pelicans and fregat birds, even kudamundi. And we enjoyed very much the boat ride!
Review provided by Tripadvisor
Mar 3, 2020
Holbox disapointed - I received a txt msh first from Zayra them from Gabriela that our tour was cancelled due to Holbox port was closed on the date we booked and they offered another date. I sent a message to the agent Gabriela to cancel and get a refund because we had other plans for the date they offer but she did not respond, only when we decided to take the tour (or loose our money) she responded. The tour to holbox, passion island, and cenote yalahau was good. In favor: passion island is beautiful, and that's what made the tour worthwhile. Cenote Yalahau was nice to but there are some more beautiful Cenotes in Cancun. The drivers and guides are very kind and pleasant. Against: I was very disappointed with the holbox island, dirty beaches and a lot of seaweed. We were also disappointed with the lunch. The food didn't taste like Mexican food, very bland! The worst thing was that we had to wait 1 hour for a group of people who were not even in the same van we were in because that group did not respect the tour timeline, and we and 12 more people had to wait for their delay. The tour company did not show respect for the other members of the tour.
Review provided by Viator
Oct 29, 2024
Should have been cancelled - I was very much looking forward to this tour, however as there had been a hurricane in Cancun the previous day, this tour should have been cancelled. The itinerary was significantly reduced - no cenote and no Isla Passion, and Isla Holbox was pretty much underwater and either difficult to navigate or inacessible. We were taken by ATV taxi to Punta Mosquito and dumped for 90 minutes with nothing to sit on but wet sand in the howling wind...not fun.
Review provided by Tripadvisor
Oct 23, 2024
Not worth it - We made the Holbox trip from Playa del Carmen and really, a disappointment. We would have stayed at the hotel and not lost money. We had to buy the trip outside Trip Advisor because I could not choose my pickup point from Playa del Carmen. We went to Passion Island which has nothing to offer, then to Punta Mosquito and finally to Holbox, where the island was destroyed and full of seaweed with a nauseating smell. We couldn’t even get into the sea and we were 3 hours in the square waiting to come back. The guide does not provide any information about the island or the places we visit. I understand that they are not responsible for the weather conditions and problems caused by the hurricane but they should not offer this tour knowing that the island will be like this. Recommended zero
Review provided by Tripadvisor