Excellent guides - The excursion was absolutely wonderful. The guides were awesome! I don't remember their names. When we were being left off, we were escorted to the gate of our hotel, it was dark and they didn't want 2 women walking alone. Very caring. Thank you.

Excellent Customer Service, Great Tour! - I met Marco from Isla Mujeres Trips, Hidalgo Street, who was my best trip advisor! Thanks to him I booked for a day trip (14-15 h including ferry to Cancun). He gave me good advices for anything I could expect on the way including AC in the bus, taking a towel for a bath, timing etc. He answered all my questions and the trip was worth any cents spent on it! Not to mention I forgot my phone/camera! After panic attack I decided to be happy and just experience what life offers me. I met a guy on that trip asking him to take one photo of me and send it to me after all. I ended up with more pictures than I expected! On the trip I visited spiritual/souvenir Maya’s village Aldea, Cenote Xcajun, Chichen Itza, one of the 7 wonders, and Valladolid, ancient Maya city. Highly recommend Isla Mujeres Trips!!!!!

Great experience - This was great excursion! Our tour guide Robert was very knowledgeable. The drinks were passed out to us throughout the entire ride both ways. The only two negative things I have to say is that the drinks could've been passed out more frequently (because I am a drinker) but it's not really a bad thing, no one got drunk, and by the time we got to Chichen Itza (it was our last stop) we had very little time to explore because the park closed. That was definitely a bit disappointing.

Not enough time for Chichen Itza - Only 2 hours in Chichen Itza and it is almost the last thing you do, you go there from 14:30 till 16:30 when its closing. It would be better to have more time in Chichen Itza and not visit a “mayan market” for 1 hour where you only have souvenirs. It was nor great, nor terrible. We enjoyed Chichen Itza but the rest of the activities felt just like a time-filler and tourist scam. Also at the end you go to visit town Valladolid for only 20 minutes, whats the point in that? Food was below average

Felt kid napped for 15 hours stuck on a bus all day. - This felt like an absolute waste of a day, especially when you're only in Mexico for a week. This was a 15 hour excursion! The write up says 11 which even that seemed long but 15 hours is ridiculous. No where does it say how long the travel is. Over 8 hours of our day was on a bus. Then they waste another hour at a Mayan tourist trap where they try to push you to pay 70 dollars for a t shirt or 80 for a bracellete. The pyramids were cool to see but not worth it at all. Never again.

Don't visit Chichen Itza with Maya B Travel and especially with Robert - The bus left 1 hour later of the sceduled time. The guide (the name is Robert) was extremely unpolite and unefficient. He took more than 1 hour to buy the bracelets for Chichen Itza and he lost a lot time with the result that we arrived at Chichen Itza, the main attraction of the tour, at 4,00 PM and the site closed at 5,00. Only 1 hour of visit... Therefore the visit was in the hurry and we missed different buildings... Robert did not offered the included drinks on board until 3,00. And many other situations happened. When at the end of the tour he asked for the tip, almost nobody on the bus (50 pax) gave him the tip...

Find a different tour - Tour guide spoke very little English, only understood a few words here and there. Tour made a stop that was not on the itinerary making the entire trip more like 15hrs. Once on the bus they upsold us for things I thought were already included like drinks. Air conditioning on the bus blasted making it unbearably cold.

Never Showed Up! - They never showed up to pick us up. Waiting on the refund. We will be reporting this as fraud if a refund is not issued.

I don't recommend it at all if you're really interested in Chichen Itza - Really bad experience. Very bad experience. I was very excited to see Chichen Itza and they completely ruined my visit. We were summoned at seven in the morning to take us to a parking lot, where, until nine in the morning (TWO HOURS LATER) we were not picked up by the bus to go to Chichen Itza. Only the first in a series of destinations as long as the tour itself. The guide greeted us with scuffles, as if we were a group of schoolchildren, because some got on the bus unidentified, in a bad mood, and then proceed to bore us with details about the price of souvenirs in Chichen Itza , the heat it is or the complete menu of drinks of the bus. Just five minutes of interesting historical data, accompanied by half an hour of bland explanations about prices and so on. Insufferable. Then we were released twenty minutes in the center of Valladolid (a completely lost time, because you lose five in getting off the bus and then you only have time to turn around the square), then we were taken to a Mayan bazaar to buy things for more than half an hour, practically mandatory, with enormous pressure to buy things by the tour organizers, then hour and a half of food and cenote, ok and, the apotheosis, one hour and twenty minutes to see Chichen Itza. It's not even an hour and a half. Not enough time to see more than maybe 30 or 40 percent of the place and hopefully. One of the wonders of the world, a very rich and complex archaeological place, where they leave you one hour and twenty (say, to see it fast, it takes two hours-two and a half hours, to see it well, about four hours). It's a disgrace. The guide, moreover, is not funny, talks as if he is not interested in what he says and stuffs a lot of stuff. Please, if you are interested in Chichen Itza, do yourself a favor and rent a car. Really, don't use this company, it's a tourist trap.

Terrible - The tour guide rarely speaks English, we were taken to many shopping places for a lot of time, guide guide didn’t explain important things with me