Excellent experience, super recommended the agency Quality Tours Riviera Maya - Excellent experience, thank you to Maria for being so attentive to us, for clarifying our doubts, for her Service, kindness and willingness, super recommended the agency Quality Tours ❤️👌🏻 We took two plans that of Xcaret Plus and Chichen Itza and both were spectacular, very fulfilled at all times, we were with two older adults and both enjoyed these activities as much as we did, of course it is wheelchair due to how extensive the park is Thank you so much 😊

Recommended experience - The driving and treatment of Eduardo "Lalo" and his team. Excellent everything. All very clear and educational at the same time, about Mayan history and its culture.

Great Experience - A shuttle for pickup was included. The small shuttle takes you to a souvenir shop in Cancun where you will check in and get sorted in lines for your larger bus. The ride is long but its not bad. First stop is for lunch, there is a lot of choices and the food is good, but not great. You do have to pay separately for your drinks unless you choose that option during booking. Chichen Itza was beautiful and the tour was informative. There are a lot of souvenir booths set up along all the walking paths which can be a pain. The Cenote was an awesome experience. Water was cold, clear and beautiful. The jumping platform was also fun.

Recommended - Amazing beautiful places 🇲🇽🤗🙏🏻thousand thanks to our guide , 100% safe and reliable I invite you to live this experience 👌🏻

Caroline's 60th birthday trip. - The tour was excellent! Rodrigo our tour guide was extremely knowledgeable and informative. He was friendly and nice. Audi was very helpful and kept the tour moving smoothly. Hugo was an excellent driver and kept the bus cool, which we appreciated in the heat!

EXCELLENT - Excellent 100% recommended, guide, food, everything was very good, recommend them for your holiday, feel free to contact them

Very good! - The staff were very helpful. Viri, Carlos Fer and Fredy. What I didn’t think was that the time in the cenote was very short, I wish I had more time at this point to enjoy it more!

Great tour overall recommend but trip itinerary could improve - Jimmy and Alexa were great guides and there are drinks and mosquito repellent for a fair price available on the bus. The difference I would make to the trip is have lunch instead at the local Mayan town and skip the craft shop, and spend more time at the cenote with less time at Chichen Itza, which 2 hours felt more than needed for the site. The craft shop had beautiful jewelry but was pressured by the shaman into buying something I didn’t want even after I communicated I didn’t want to but wound up saying yes because I felt awkward, and was not a big fan of the buffet. Having lunch in the local town instead of 20 minutes at the end would have been a perfect trip.

Masterclass in selling add-ons and lies - This tour was a masterclass in selling lies and add-ons through the day. You will be picked up by a bus at your meeting point. There are many different operators doing the same tours at around the same times (7am), so make sure you get on the right bus. My bus showed up 30 minutes after the agreed meeting time. You will then be shuttled to another meeting point in the hotel zone, where you “register” and pay any undue fees you haven’t paid when booking. Here, you will be put on a second bus which will be your actual tour bus. This bus was quite cramped and I didn’t have much space - they made sure to fill all seats. This whole process added around 1.5 hour before we even took off for Chichen Itza. They start by saying there has been Dengue and many mosquitoes in Yucatan, so they’ll try to sell you additional mosquito spray. On the bus the tour guide (Carlos) shared a lot about Chichen Itza and Mayan culture. His speech was filled with inaccuracies and lies. For example he shared that the Shaman he knew took a photo with his family in front of the pyramid when a magical beam of light appeared, though in fact this was a tourist photo and the light beam was likely caused by camera glitch. He was very spiritual and sold the first stop as an authentic Mayan town where we would be greeted by the Shaman. When we arrived, there was a fake welcome ceremony by an obviously fake Shaman. They did some tricks with obsidian stones, and targeted a few people to sell additional “healing”. Carlos on the bus also said local school children create personalised Mayan calendars, which you could buy as an add-on, though at the stop there were no school children in sight and it was obviously an expensive print-out. He said the people in the town produced all the items in the gift shop, though they were obviously mass produced and sold and extortionate prices. We had to wait in this gift shop for a long time until the group before us finished eating. After the gift shop we were told they had to take individual photos of us for “control”, you couldn’t opt out of this. After the photo, we once again had to wait, but this time in a chocolate powder shop where they were trying to sell us chocolate powder. When we finally got there, the food was great and unlimited, you could go up as many times as you’d like. There weren’t any drinks included, not even water!, and they sold this at additional expensive prices. There were also some dancers who also wanted tips. When we got back on this bus, we were given small shots of a local liquor. When in the bus, they targeted some families to sell bottles of the liquor with the photos they took of them printed on the label - so the photos weren’t just for ‘control” purposes. This was yet another way they were trying to get money from more vulnerable visitors who find it hard to say no. The visit to Chichen Itza was great, where we were shown around by Ruth, the English speaking tour guide. She was by far the highlight of the whole day, and gave an incredible and informative tour. It was very hot, and we were given umbrellas. She did a great job in keeping us engaged and had great historic facts without going down the path of inaccuracies around spirituality, like the bus tour guide did. You are given some free time in Chichen Itza and I highly recommend walking around to see the other parts, especially the Cenote, as the tour didn’t cover everything. Don’t engage with the local market people as again it’s all a big scam. You can up cheap water at the Cenote though, which ended up being cheaper than the small bottles of water they sold on the bus for 20 MEX. After Chichen Itza we were taking to Cenote Saamal. This was inaccurate, as it was advertised we were going to Cenote Hibiku in the listing. At Saamal, you have to pay around 120 MEX for a life vest and a locker. We had about an hour here, and it was great to swim in the Cenote and the surroundings were beautiful. We then did a quick pit stop in Valladolid to get some snacks and walk around the main square, before heading back to Cancun where we were once again expected to tip upon leaving the bus. It really felt like a master class in selling add-ons, but given the tour access to Chichen Itza, the full lunch, and the Cenote and Valladolid visit, as well as the transport, I still think it’s really good value for money as it was a full day of activity. The highlight was a Ruth at Chichen Itza, she was brilliant.

The tour is cheap compared to others for a reason. - In short, I cannot recommend this tour as it was misleading and frustrating to be on. It could not have ended sooner frankly. To start with my wife and I waited for about 20 minutes for the pickup. That itself is not an issue as traffic is not something they control. However once the woman came to collect us (they did so in groups, English then the Spanish group) in just bending to over to pickup our bags she already started to record herself calling our name to leave us behind! This was max 10 seconds, fortunately there were others in our group otherwise she may have just left. The bus does not seat 45 people, it in fact seated about 80 or more. We were in the middle of the bus and we were near seats 40 so their claim that it seats 45 max is a lie. On the way to the first stop Virri made a big deal regarding bug spray, granted you should be wearing it, but she blew it out of proportion and stated that she would let us know when to put it on because its that serious. Conveniently they sell their own bug spray. Once she sold it to you and after the first stop she made no other mention of the bug spray, so guess its not that serious? Also on the way to the first stop Virri claimed that the Chichen Itza is privately owned and how the Mayan people were driven out and where we were going they were simply trying to get by. It was a very compelling story and unfortunately it became clear that she was only telling this sob story to sell things from the souvenir shop. Once we left the shop she had a stack of receipts with her, presumably they get a kick back here. Not only that but she made it seem like Chichen Itza was still privately owned, this is a lie as it was sold to the state in 2010 and has been managed by the INAH since. After this it was hard to believe anything she said. Virri also alluded to the fact the Covid pandemic may not have been real. Or at least that the pandemic was not serious "its not longer around anymore". Extremely insensitive to the millions of people that died, according to her they were too scared and their energy attracted it. Time and time again they would not explain what was the plan once we got off the bus and it made things extremely frustrating. We didn't even get to enjoy the Cenote because again they let us off the bus without any information and the workers we asked couldn't answer how we got a life jacket. We eventually got it sorted but imagine 80 + people asking the same question. I will never take a tour with this group again and if you are reading this you should not either.