Rogelio explained... - Rogelio explained everything in detail and ensured everyone was ok. In addition the option with motorcycles driven by expert drivers is the easiest option for someone with issues with altitude as it involves the least amount of hiking

Rainbow Mountain hike - Very well organized. Loved the breakfast and lunch. There are horses for those not able to do the hike. The hike itself is very doable.

Brilliant itinerary - Fantastic experience. The breakfast and lunch buffets were simply delicious, adequate and authentic down to earth food. The easy version of the tour definitely helped us get to the top especially with the altitude. The tour guide Rogelio was simply amazing in his explanation, his pace and his support as well. He is a superb tour guide. The tour started at 4am pickup and at first it seemed like a drag but afterwards when we came down from the mountain and saw this huge wave of people, we thought wow luckily we escaped the crowd and made it back to Cusco in good time.

Amazing experience - That was the very first time I did hiking ( 5200 mt) It was just breathtaking when I arrived to the top 🌈

Superb experience - The best tour, a real adventure, the guide was excellent, assisted us at all times, transportation and excellent food.

Unforgetable experience - The tour was spectacular. Incredible views, and very good explanation and support from the guides. I recommend going after several days of being in Cusco to be acclimatized to the altitude.

Must visit, see it and live it - It is amazing!!! A must see!!! I recommend it; however due to the high altitude, is better to use one of their forms (horse or bike)to climb it so you can enjoy it to its fullest.

Disappointing, poorly guided, safety concerns - Communication on the evening prior to the tour was good but should have acknowledged that snow was a possibility on Rainbow Mountain so only whiteness visible. This information would impact clothing choices and let customers know that it requires footwear to walk through snow, slush and mud. Our first stop was for the guide to pick up two large bags of bread. We have no idea what this was about as the guide said nothing. The van was then stopped at a police and Ministry of Transportation check for twenty minutes, citations were issued. Our guide remained silent. No information or explanation was provided by our guide. We had no idea if we would be held up for minutes, hours or be turned back. During this time no other vehicles were held. The Viator website and official website state that an entrance fee of 25 sols per person was not included. The guide asked us and several other passengers for 30 sols each and backed down to 25 when challenged. We communicated with your operator and the response was that "we checked with the guide and you only gave him 25 sols so no problem. In this response the tour operator also mentioned zero visibility of the Rainbow Mountain colours presuming we were unhappy about their lack of control of the weather. We enjoyed the unique experience of Rainbow Mountain covered in snow while being disappointed that this information while known had not been shared. On arrival at Rainbow Mountain standing in the slush and mud the guide THEN discussed the options of people riding horses or motorcycles up the trail. This is something he could have done during the breakfast stop or during the ride to the mountain, or inside the dry and warm van. Instead we stood around in the muddy slush for 15 minutes while he talked about the options. We expect Viator to be vetting their tour operators to ensure that guides and drivers have the necessary documents available for safety and security; that vehicles pass inspections; and that tours provided in English have guides who are able to communicate with guests. The lack of information on what was taking place during our journey, the lack of information about the issue of possible snow at the destination, and the non-guidance of the guide made this a very unsatisfactory and potentially dangerous experience.