When the driver arrives at Dalian Zhoushuizi Airport (DLC), they will first verify your arrival time from the Arrival Flight Information Board, proceed to the correct terminal building, and wait at the exit where you will emerge. They will hold a sign with your name and wait for your arrival, then escort you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight is on time, the driver will wait until you arrive.

Q: Will the driver leave the airport if I do not show up?

A: If you do not appear, the driver will ask airport staff to check if anyone is in the luggage claim area, then contact the local travel agent. The driver will only leave the airport after receiving approval from the travel agent.

Q: When should I call after arrival?

A: If others from your flight have left the luggage claim area and you are still waiting for your luggage, please call the local travel agent immediately and request the driver to wait.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will first verify your exact location. They may ask you to hand the phone to a nearby Chinese person to quickly determine your location. The driver will then come to you. Stay put! No refund if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will need to be paid in cash to the driver. Please call the local travel agent as soon as you know the flight is delayed and again after boarding. The local travel agent requires updated flight information to instruct the driver to leave or wait. If you call only after your late landing, there will be no pickup and no refund.

Q: What happens if my flight is cancelled?

A: Please call the local travel agent.

Q: Will the driver call me from the airport?

A: No. The driver does not speak English.

Q: Do you go to my hotel?

A: This pickup price covers hotels in downtown Dalian only, including the districts of Zhongshan, Xigang, Shahekou, and Ganjingzi. Other districts are considered Outskirts Dalian. Hotels in Outskirts Dalian will incur an additional charge. Please verify if your hotel is in downtown Dalian before booking.

If your hotel is in Outskirts Dalian, the local travel agent will advise the additional cost.

• Plan A: If the local travel agent receives your approval of this additional cost in time, the booking will be confirmed.
• Plan B: The booking will be automatically cancelled, and a refund will be arranged if your approval is not received within 24 hours.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Dalian Zhoushuizi Airport (DLC) is located 12km from the heart of Dalian. As there is no centralized taxi call center in Dalian, arranging an airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Dalian Airport pickup service. Your driver will be waiting at the exit with a sign displaying your name, ready to transport you to your hotel smoothly. Please provide your flight details along with your hotel name and address to receive a confirmation voucher promptly.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is from 07:00 to 23:00.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is between 07:00 to 23:00.
• You need approval from the local tour supplier for pickup before 07:00 or after 23:00. Kindly remind extra hour will be charged additionally according to Labor Law.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.