The driver was excellent.... - The driver was excellent. Always kept us informed. I had to have an earlier pick up and he accommodated us.

Great, professional service! - Great, flexible, professional service! We arrived earlier than anticipated and they arranged for another driver to pick us up. All contacts and communications were cheerful and pleasant. Thank you!

Simple - Prompt, friendly, courtesy, Very inexpensive.. Please keep your prices low !! So happy with the service I received !!

Prompt service with... - Prompt service with excellent communication. The driver contacted me the morning of the ride about two hours prior with instructions on where to meet.

Reliable Ride, But Communication Needs Improvement - Overall, the shuttle experience turned out well. Communication leading up to pickup was lacking, and my messages to the provider prior to the actual pickup day went unanswered. However, I did receive a text with pickup information the morning of my transfer, and everything went smoothly from there. The driver arrived promptly, was kind and courteous, and the Sprinter van was brand new and spotless. Better communication before the day of pickup would make this an excellent service.

All went well but service could have been better - Our driver was BK, Driver a very pleasant fellow.. We shared van with 4 other people and it was a tight squeeze getting into the last row. A disabled, elderly or overweight person may not have been able to do it. We called Viator a few days before to change our pick up time from 8 am to 7:20 am but the request was not honored and driver arrived at 7:57 am.

The ride to the airport... - The ride to the airport was quick and efficient. Driver was 25 minutes late picking us up. The van was already filled with people and overfilled with luggage.

Let Down! - Punctuality is key when picking guests up. Your driver was late as he had to deal with the traffic of hundreds of vehicles at the port picking up passengers. Knowing that this is not a secret, he should've left earlier to meet us. For the cost of this journey, it would've been much easier and cheaper to use a cab.

Don’t waste your time or money choosing this company 😡 - Do not use this service, it is operated through 3rd party and appears to be a scam. The company scheduled my pickup from the port for 6am knowing that the ship didn’t port until that time and they wouldn’t change the time that they made. I haven’t received my refund that was requested. I wasn’t advised of the 6am appointment until 3 days into my cruise. I left several messages through the App and received no response. I didn’t speak to anyone until I made an in App call and was advised that no changes could be made due to timing and that I may possibly not be eligible for a refund if I cancelled the service. Note at the time that I scheduled the pickup service, I was advised that the shuttle service pick up every hour. There was no indication that you had to pick an actual time slot.

Driver failed us and we got a taxi - Don't use BK. He took over 20 minutes to go a couple of miles. We gave up and used a taxi. He kept saying he was 2 minutes away.