Once a reservation is made through Viator, an instant confirmation email will be sent, detailing the service date, number of guests, and chosen pickup area.

Our operations team will reach out via email or WhatsApp to reconfirm:

• Exact pick-up location and time
• Group size and vehicle assignment
• Special requests (e.g., infant seat, wheelchair access, additional stops)

Pre-Trip Communication
The evening before the tour, the assigned chauffeur will contact you via phone or WhatsApp to provide:

• Their name, direct contact number, and vehicle description
• Final pickup time and arrival window

For any changes or inquiries, our dispatch team is available by phone or email.

Hotel or Residence Pick-Up
The professional chauffeur will arrive punctually at the agreed pick-up location in a clean, comfortable private vehicle (Sedan, SUV, or Van depending on group size).

• For hotel pick-ups: Please wait in the lobby or valet area.
• For private residences: Be ready outside the main entrance or driveway.

The driver will assist with boarding and personal items.

Private Transfer to Everglades Park
Enjoy a smooth, narrated drive to Everglades Holiday Park, typically 45–60 minutes from Miami, depending on traffic.

During the ride, the chauffeur may share helpful information about the Everglades and tour logistics.

Arrival and Guided Tour Experience
Upon arrival, the chauffeur will escort you to the entrance. They will meet you at a pre-arranged location within the park at the agreed time (typically 2.5 to 3 hours after drop-off).

If you wish to adjust your return time, please coordinate with the driver in advance.

Enjoy a relaxing return ride to your hotel, residence, or designated drop-off location in Miami.

• Bottled water
• Taxes

• Park entrance / boat ticket which can be bought at the park (children 3 and under are free)

We provide more than just transportation to the Everglades — we offer a superior travel experience characterized by comfort, dependability, and personalized service. Our focus is on delivering quality and peace of mind at every stage.

Premium Vehicles
Your ride is exclusively yours. We provide dedicated vehicles:

• Luxury Sedans – Perfect for individuals or couples
• Executive SUVs – Ideal for families and small groups
• Mercedes-Benz Sprinter Vans – Suitable for larger groups

All our vehicles are modern, professionally maintained, climate-controlled, and fully licensed and insured for commercial use.

Professional Chauffeurs, Flexible Scheduling, Tailored to You
We don’t adhere to strict timetables or shared tour schedules. Your pick-up and return times are tailored to your preferences and comfort. Whether you desire an early start or a late return, we will adjust to your schedule to ensure a smooth experience.

For a full refund, cancel at least 24 hours before the scheduled departure time.