Great experience! - Great experience! The tour was impeccably organized, with well-managed timing and clear and engaging explanations. The guide was prepared, nice and always available to answer our questions. We discovered wonderful places and curiosities that we would never have noticed on our own. I absolutely recommend this tour to those who want to live a complete and stress-free experience.

Rossana was amazing and... - Rossana was amazing and so informative, you can tell she loves what she does. I would highly recommend her for this tour!

Medici Private Tour - Very happy with our guide — great story teller. We took the private tour of the Medici Palace and chapel.

Magnificent! - The guide was very knowledgeable and friendly as well. The tour was interesting! Thanks to her/Suzanna we learned a lot new information.

Very educational and well arranged. - The guide was very knowledgeable, and attentive to all members of the group. Very good with kids too :) We had a few kids in the group, he made them feel part of the team.

Medici history brought to life. - Susanne was a very knowledgeable guide. She did an excellent job providing historical information regarding the Medici family. She brought history to life with all of her insight and understanding. Would highly recommend if you are interested in learning more about the importance and impact that the Medici family had in florentine history.

Fantastico - Our guide was well informed and shared many historical facts and antidotes. He was friendly, enthusiastic and answered our questions.

Nice view. I recommend others that when they visit Florence make sure that they visit this attraction. - I really liked the palazzo medici.

Poor tour guide - The sites of course are amazing. The guide was not good at all. First she showed up 30 min late. Then rushed through the beginning. Multiple times we asked specific questions to target experience that were ignored. Would have been better off just doing our own

Worst tour experience I've ever had. Beware! - I should have listened to the earlier review saying the tour guide was late. We had a similar (but worse) experience where the tour guide blatantly didn't show up on time. (We were waiting, calling Viator, calling the local tour company). We kept being told the tour guide was there holding a sign but there was no one. Anyways the tour guide showed up later and started accosting us about not being at the right place (we were very clearly in the right place, we clicked through the google link sent by them, verified with the guards at the entrance). No one from the company communicated with us other than send a google link which led us to exactly where we were. I even asked the front guards if this is the only entrance to Palazzo De Medici and he said yes and that we are not allowed in beyond this point. So there was no where else for us to be. She kept ranting and I very clearly pointed to all the ways we verified we were in the right place. Then her story changed and she said she had seen me at the entrance when she went to use the bathroom. I asked why she didn't have a sign like they had said so I would know it was her, she reverted back to the "well you're not in the right place so I didn't have to hold up my sign." Then she went on about what a terrible day she has had because she had to go back and forth to look for us and how, of course, we caused this. Anyways it escalated to a point where I felt so gaslighted I was almost in tears. Needless to say, we did not attempt the tour. If she would have simply showed up late and said sorry I was running late, let's get started, it would be a little annoying but fine. For a tour guide to show up so late and then accuse you of causing her trouble... I feel like I was in the twilight zone. I requested a refund via Viator and was told the company denied me a refund. To deny a refund when services was not rendered (tour was not given) and the tour guide was bother unprofessional (rude) and negligent (late) is illogical to me. To put it in perspective, I've taken many Viator tours over the years and have never written one bad review. I feel like people should know what happened.