Thank you - I’m writing this review for those that are suspicious (like I was) about the reviews, the price and whether tickets actually exist. Nasrid entry was sold out on the day we were going to be in Granada. I searched everywhere, there were a few options with similar prices and some with guided tour, which we didn’t want. I ended up choosing this one for the following reasons: 1. I’ve used Viator/TripAdvisor before - my experience was so far okay. 2. They noted that “Your ticket is guaranteed but the Nasrid Palaces entry time may vary” - no other tour organisers used the word “guaranteed”. 3. 24 hour cancellation policy - if anything felt weird during the process, I could cancel in advance. I purchased 2 tickets for Wednesday 23rd April. I provided all the details required. My preferred time slots were 9am or 4pm because we needed to be super efficient with our itinerary as we were flying out on the same day. Not having the certainty until the day of, caused great anxiety and stress. I followed up a few times leading up to the date to ensure they didn’t ghost after I paid. Despite numerous times of asking the same question (about Nasrid entry), they always responded within 24-48 hours. On Wednesday 23rd April 12:34AM, I RECEIVED THE TICKETS!!! What a relief. It felt like the biggest accomplishment of the year. My tickets were for 10:30AM entry (not my ‘preferred’ time slot but flexibility was required so it was not an issue). I went to the gates 20 minutes before the time slot. They’re fairly strict with entry times so they told us we had to wait until 10:15AM to enter, so we waited. Finally, I felt safe that this was not a scam. At 10:20AM, we entered Nasrid Palaces, then continued our visit to Alcazaba and Generalife. Had to show our passport (not tickets) during each access point, no issues. Yes, I paid a lot more for what would’ve costed 20 euros per person. Travelling from Australia (30+ hours just to get here), it was totally worth it and I’m glad it all worked out.

Great service - We were grateful to Waygo for procuring our Nasrid Palace tickets! They were very communicative throughout the process. Notes: You will need to provide Waygo your passport info. They can’t confirm your ticket entry time until the day before. Thank you so much, entry to the palace went smoothly and we enjoyed our visit!

Great experience with waygo team - Great experience at the alhambra and nasrid palaces all thanks to WayGo Team. The price is very fair for what it offers, as soon as we arrived we immediately skipped the line, I highly recommend it.

Reliable and professional - I wasn’t sure how access to the Alhambra worked, but thanks to this service, everything was clear from the start. I received detailed information via email, and the tickets were ready in just a few minutes. Entering was simple and stress-free. I highly recommend this solution!

Safe, fast, and convenient - I didn’t want to risk missing out on a ticket, so I decided to buy it in advance. The booking process was simple and transparent, the tickets arrived immediately, and everything went smoothly on the day of the visit. This service is 100% reliable!

No problems, just beauty - We booked our tickets a few days before the visit, and everything was perfect. The email with the tickets arrived on time, and on the day of the visit, we had no issues. The Alhambra is a magical place, and being able to visit without long queues made the experience even more enjoyable

Worry-free experience - Booking the tickets was super easy, and once we arrived at the Alhambra, we didn’t have to wait in line. Everything was ready, the entry was quick, and the experience was unforgettable. If you want to avoid any hassle, this is the right choice!

Enjoyed Alhambra - We were able to get tickets for Alhambra 2 days before the tour including tickets for Nasrid Palace. I would recommend getting your tickets through the official website much further in advance to save money but if you forget give this a try at least 2 days in advance. It worked for us. We were able to enjoy all of Alhambra and the time we picked for Nasrid Palace was only off by an hour.

RUN AWAY before the steal your money!!! A complete FRAUD that ruined a most desired trip.NEVER AGAIN - VIATOR and their sub_company in Granada are the WORST travel agency ever.Trust me, they are a complete FRAUD making advantage of honest customers. Do believe the feedback of dozens of customers stollen in their good faith!!! I travel the World over 200 nights a year since I was a child and I'm over 60 now. They (very politely) "take care" of u vía chat before u pay. And I've payed 216 Euros for a ticket worth 21,20 on the Alhambra web site. The WORST is that after chashing your bucks they vanish intro thin air and send u whatever they want or have. In our case we could not visit the Nasrid Palace; a must when purchasing and made cristal clear to them. It was a Holy promise to my sister now she is cancer free and we travelled 14.000 miles to make it happen. Due to her illness I was not able to Buy the tcks from the Alhambra web site at 10 times cheaper. But if I pay, and I did payed a huge ammount of money u expect what u buy. No. At 2.37 AM (I was waiting awake for our tickets!) VIATOR refunded me 100 Euros and, NO NAZRID Palace at all and charged 116 EUROS for the GARDENS and Generalife. A 10 Euro ticket!!! No more chat, no more kind "chat", no nothing. Just an e.mail :" lady, go and see the gardens!" . My advice, RUN AWAY from VIATOR while u can. Now they have My money and I could not grant the promise to my sister. A true FRAUD. Never again!!!

Excessively expensive tickets. I do not recommend - Excessively expensive tickets. Not recommended. I would never repeat experience with this intermediary. Total abuse