A wonderful adventure - It was an amazing experience in its entirety, including the aerial tram ride in the rain, the quietness, the grounding feeling of peacefulness, fresh air, and the comfortably slow transit through the rainforest allowed us to fully embrace this meaningful adventure. We felt like sloths - living in and embracing the moment. Having a stroll through the exhibits, the butterfly conservatory, the snake exhibit, and especially the sloth habitat and exhibit were all eye openers for us. The guide for the sloth enclosure took the time to explain in both Spanish and in English to ensure we all understood, and was both passionate and knowledgeable. This opportunity to experience the rainforest firsthand lived up to its name and exceeded our expectations.

Enjoyed the tram - This is a nice place and a fun way to spend an afternoon, the aerial tram is relaxing and the other facilities are good. There are multiple restrooms, a restaurant, shop, animal exhibits, and hiking trails. We enjoyed the trails and the food at the restaurant was good.

That they should be sure... - That they should be sure to choose option with naturalist. Otherwise they will miss much of what the experience offers.

Fun excursion to a nearby National Park! - We loved the gondola ride through the forest. Our naturalist guide shared so much fascinating info. And we saw toucans, hummingbirds & a coati!

It was very well... - It was very well organised and adventurous experience! We saw tucanos, woodpecker, tapir, sloth, coatis and other animals in their natural environment. Pablo is a wonderful guide, he was extremely knowledgeable and helpful. The other staff were very kind too. My husband tried the zip line and was charmed by that experience. Highly recommend this trip.

Aerial tram - Great day - we had a wonderful guide, Catherine, who taught us so much about the flora and fauna as we rode on the aerial tram and explored the trails.

The experience was okay,... - The experience was okay, especially if you want to learn more about rain forests, and Costa Rican culture and their produce, their economy, and other details, etc. I wish that animal seeing was also included in this, but this was more about rain forests. Zip lining is another activity you can do here, but need to purchase separately, might be good to book ahead if you are coming here anyway. Took more than 7 hrs. The tour was advertised as 3 hrs + travel. What I didn’t like is the last minute sign up by someone on our tour for zip lining and that made the whole tour to wait another hour and half to get back, this delayed us all. Otherwise, our Tour guide was good, knowledgeable and explained everything well in English.

Good tour but extremely loud tour guide which ruined the whole experience. - This is a good trip and the aerial tram was a very good experience. The two stars ( if possible even more stars) taken off cause of the tour guide. Not sure of her name. Since we started in the van which is a 15 seater (with closed space), she was talking so loud that it gave all of us a headache. We even mentioned to lower her voice once when we started the trip. We started back from the park to San Jose at 150 pm and unfortunately the traffic was so bad that it took us 3 hrs+ to reach our hotel back and she was talking loud this whole way. The whole 3 hours——, so loud. Imagine you stuck in a van and someone talking loud in a language you dont understand for 3 long hours.. It was soooo soooo annoying which made our day feel like a punishment than a pleasant expwrience.

No departure at 8 o'clock... - No departure at 8:00 as scheduled. Guide only for the tram. Price too high for false performance

Lack of logic and common sense - We arrived at 9:30am our reservation was for 10am. There were a lot of people and it took a minute to go from reception parking lot to get to where the tours were dispatched. We get to the desk and get our wrist bands and they direct us to the tram. I told them we had a reservation with an English guide. They asked us to sit and wait. We waited about 20min when the guide arrived and introduced himself there was another couple that would be in the group and he announced that we would start on our hike. I am a disabled person and said that I did not request to go on a hike.they told us to have a seat and I figured that another guide would take us on the air tram.After an hour and a half of waiting I asked when were we going on the air tram and was told that when the guide comes back from the hike we would board the tram. Upset that it was almost noon and we were still sitting there I asked if we were to be in that group wouldn’t it have been more logical that we do the air tram first and the hike could be after and we could be on our way. The woman kept trying to show me that my reservation did not indicate that I was handicapped. I tried numerous time to explain that we shouldn’t have had to wait all that time when we all could have went on the air tram first then they could continue with their hike and we would be on our merry way. All she had in mind was to keep telling me that it wasn’t indicated that I was handicapped. She kept missing the point I was trying to make. I got very angry and frustrated that because she was trying to express her view that she wasn’t listening to anything I said. She then said, very condescendingly, so what are you going to do.i asked are you going to refund our money and she said I was too upset and she would come back later when I calmed down. It doesn’t take a genius to see that there were 4 people in our group 4 that were going on the air tram and 2 for the hiking. What should have been done , and it’s the most logical was to do the tram portion first so all 4 could enjoy then the party with the handicap person can leave but no. She did the opposite and had us wait almost 2 hours while the other party went hiking. As the supervisor or whatever her tiitle was, should have used a little more common sense.