Great way to spend some time - A good calm set of pools very safe lots of staff looking on to ensure safety. A great feel and superior to Rotarua.

Great place - Everything can be supplied if needed. Towels footwear etc. great food and coffee. Plenty of space to enjoy your experience

Greatly relaxing and healthy - We visited in a group of 5 friends and enjoyed the various pools for a whole day. The health benefits were terrific and we thoroughly enjoyed lunch at the cafe as well as all the different pools

Happy days - We stay all day, great experience, 1st time visit had lots of time to enter all the mineral pools. Was not crowded so really appreciate the experience

Very relaxing and a couple of slides . It did not matter some pools were not in use plenty to do for half a day. - Great surprise and great day out in what was a showery day

Cool Place - Everything is perfect just need to let new quest Know everything, like we didn’t know that you need a tag so you can access photos but yeah everything is cool such a cool place

Anniversary day out. - Absolutely fantastic, felt so rejuvenated. So clean and tidy, plenty of guards on duty. Everything ran amazingly.

Fun day out! - Towels for hire, remember to bring a wet bag for your clothes. Staff were friendly, lockers were great. Slides were COLD! Remember not to wear your silver jewellery.

Didn't get our money's worth - An over-priced and under-whelming experience. At ~ $40 per person per entry, this was not very good value for money. The "pool pass" that offers a discount online can't be used until's been activated in person(!), and then is only applicable to the single entry pass, which is the worst value-for-money entry option. As an incentive scheme, it might have value for people who frequently visit the pools for a single visit (as opposed to a same-day or two-day return visit), but has little value for travellers passing through. We were disappointed with the hours of operation. We asked the staff what time the pools closed and were told 9:00 p.m. However at 7:30 p.m. the cafe was already closed, and the back portion of the complex (lane pool, water slides, lazy river). closed just as we got there at 8:30 p.m. If we'd been told the correct info we would have visited those pools first, but instead we missed out on all that. We were also somewhat disappointed with the facilities. At shortly before closing time, the changing rooms were open but not very clean, and most of the toilets were blocked off. I understand that staff want to get home so might be tempted to start their closing duties a bit ahead of closing time, but customers should be entitled to use the facilities during all the hours of operation. The most frustrating thing was trying to bring these concerns to the attention of the company's management (and I did, so this review should not come as any surprise to them). There were a lot of excuses and nobody seemed to be in charge. They were quite happy to take our money but didn't seem to know what to do when we said we didn't get our money's worth.

Blaring music like a cheap theme park, if you want relaxation this is not for you! - We have been visiting the thermal pools at Hanmer NZ for over twenty years, the setting is beautiful and you can feel like you are in the forest rather than the centre of the village, or at least we used to! This recent trip we got together a group as usual, headed to Hanmer and stayed in a great rental house. We so look forward to a relaxing time, chatting and having spa treatments, BUT NOT THIS TIME. The minute you enter the complex the blasting music hits you like a tidal wave, no more relaxing in pools chatting with friends, no more relaxing facials and massages, every part of the complex is like being at a cheap theme park playing stupid music! Whoever thought this feature would be an asset to the spa wants sacking! If we wanted stupid noise we would go to a theme park. We will not be returning next year!