To arrange a car for airport pickup, please provide your flight details, including arrival time and flight number, and everything will be organized for you.

• There are typically three types of vehicles available: 4-seater cars for up to 3 passengers, 7-seater cars for up to 5 passengers, and 16-seater vehicles for up to 11 passengers, allowing space for luggage.

• Noi Bai International Airport in Hanoi is the largest airport in northern Vietnam. It is located 35 km from the city center, with a travel time of approximately 45 minutes (or 1 hour during peak times). Travelers often face challenges with taxis from Noi Bai Airport to Hanoi, such as being overcharged or taken to incorrect hotels or destinations.

• Upon arrival at Noi Bai International Airport, your name will be displayed on a sign held by our staff. Our drivers will be waiting in the “Arrivals” area, alongside other drivers with name boards. If you do not see your name on a board, you or our driver may be in the wrong lobby. There are two Arrival lobbies, A and B. If you cannot locate the driver, please visit the “Information Desk” and contact us.

• Tipping your driver is optional. If you are satisfied with the service, you may choose to tip, but it is not required.

• The price is per vehicle, not per person, and the quoted price is all-inclusive, with no additional charges.

• Private transfer from Noi Bai Airport to hotel
• Drop-off at Hanoi Old Quarter hotels included (surcharge for hotels outside city center)
• Personalized welcome with name sign at Arrival Hall

• Other expense
• Surcharge at Tet holiday in Vietnam (Feb 13th to 20th): please pay $5 / vehicle to directly our driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.