Please wait in the hotel lobby. Your driver will identify you through eye contact or by checking your name on the pickup list. The hotel pickup service is available 24 hours a day. The local tour operator in Lanzhou is your support contact and has all the details of your driver and vehicle.

Frequently Asked Questions:

Q: Is your service better than hailing a taxi on site?

A: Taxis are not always readily available in Lanzhou. If the hotel staff cannot secure a taxi for you promptly, the wait can be stressful. With our service, you will enjoy a superior vehicle and a reliable driver at your chosen pickup time.

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person to determine your exact location. Please remain where you are. Your driver will come to you. Do not move or attempt to go to the airport on your own.

Q: How can I modify a reservation?

A: Use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: How can I cancel a reservation?

A: Use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: Will the driver call me before pickup?

A: No. The driver does not speak English. The local travel agent will assist you.

• English-speaking backup support during reservation and transfers
• Private air-conditioned vehicle for hotel to airport transfer
• Friendly professional driver meets you at hotel lobby

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

For those looking to arrange transportation from their hotel to Lanzhou Zhongchuan Airport (LHW), this pre-booking service is ideal for individuals who prefer to organize everything in advance. The service is provided by a skilled professional driver in company attire, using a vehicle marked with the company logo, and includes assistance from an English-speaking staff member with 24/7 support available.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show or late arrival.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.