Auschwitz & Birkenau: Half-Day Guided Tour with Transportation and Hotel Pickup

Immerse yourself in the history of World War II with a half-day guided tour to Auschwitz & Birkenau. Learn about the Nazi Holocaust and see authentic evidence of crimes committed during this dark period.

Duration: 12 hours
Cancellation: 24 hours
Highlights
  • Panstwowe Muzeum Auschwitz-Birkenau - The distance between Krakow and Auschwitz Birkenau is around 65 kilometres so it takes approximately 1 h 30 minutes in one way.
    In first Camp Auschwitz you spend about 2 hours, with guide.
  • Memorial and Museum Auschwitz II-Birkenau - After visiting Camp I Auschwitz you will have short (10 minutes) break…
What's Included
  • Hotel pickup and drop-off
  • Professional guide
  • Round-trip shared transfer
  • Headset to hear your guide clearly
  • Transport by air-conditioned minivan
What's Not Included
  • Food and drinks
Additional Information

Inhale deeply and embark on a half-day journey to an authentic historical site from World War II - Auschwitz Birkenau, a concentration camp of Nazi Germany. Get a deeper insight into the deadly Nazi attacks on Europe’s Jewish community.
An English-speaking guide will narrate the life and survival conditions of the inmates, showcasing the remnants of…

Location
Floriana Straszewskiego 14
Floriana Straszewskiego
Gr8way Meeting Point
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
3.6
(2864 Ratings)
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Jessica_s
Oct 4, 2025
Excellent educational tour - The trip was well organised. The tour guide, Lucacz (English tour starting at 7.30am 03.10.35) was very professional, well versed, he also showed the utmost respect and set the scene well, which meant the delivery of the tour was excellent. It was a very enlightening trip. Visiting in person enabled us to get a feel and understanding for the horrors of the history. It gave a new perspective and is something I believe everyone should do at least once.
Review provided by Viator
Grindler
Oct 4, 2025
Everything was super arranged! - Everything was super arranged. We were, by Adrian Boro, kindly and neatly picked up on time at our bnb. Called in advance and sent a whatsapp message that he was ready. English language was well spoken.
Review provided by Tripadvisor
Tammydj647bj
Oct 7, 2025
Great actual tour, disappointing journey to get there and back! - The experience getting there and getting tickets was a 4 and 1/2 hour ordeal. The communication could have been better as to what to expect, etc. The tour itself was emotional and powerful. Our guide, Magda, was amazing. The timing was good for both locations, but we were given little to no time to visit the bookstores! After making us spent over four hours to begin the tour, at least a half hour to buy books would have been nice. After we headed back, emotionally and physically exhausted from a day that began at 3:20am, our driver had to turn around after half an hour from the museum to go back for two passengers he was told to return for! We spent another hour therefore! Great actual tour, disappointing journey to and from it!
Review provided by Tripadvisor
George_w
Oct 10, 2025
Do not use !!!!! - My partner bought this experience for my 30th and we didn’t even get to go. We got a text at 18.35 the night before saying we needed to be at a pick up point 30 minute walk away from our hotel EVEN THOUGH he PAID for hotel pick up which was extra AND it was on the list of hotels that COULD be picked up from this text explained we needed to be at the pick up point at 3am - the museum doesn’t open till 7.30am so when i tried to speak to Viator the told me to go through GR8WAY who told us that it was due to traffic restrictions they couldnt pick us up - when i asked our hotel they said they’ve never heard of that as we were a 30 minute walk outside of old town and there had been coaches coming in and out of our hotel for our entire stay. I raised a complaint with viator and GR8WAY and have heard nothing back since - this will be getting escalated - waste of time do not book this trip - go direct!!!!!
Review provided by Viator
Neema_s
Oct 10, 2025
Unethical scam company with no customer service - DO NOT BOOK WITH GR8WAY. The tickets are not pre-purchased and you may get a text from the vendor that your desired pick up time has been changed to 3AM. They also will refuse any refunds as they text you your pick up time 12 hours before the tour. This happened to our group. They will also change th pick up location as they say that pickup in old town is traffic restricted. This is highly incorrect, lots of cars enter the old town as I was dropped off at my hotel by numerous taxis, ubers and shuttles during my stay in old town. STRONGLY, advise going with another company that can ensure they have a tour guide available to accommodate your desired pick up time.
Review provided by Viator
Gail_m
Oct 8, 2025
Viator do not have pre booked tickets - This company are falsely advertising different time slots for trips to Auschwitz and Birkenau. They DO NOT have any pre bought tickets. They will message you via WhatsApp’s less than 24 hrs to go before your trip (so you can’t cancel and get a full refund) and say we need to meet you at a location in Krakow at 3.15am as we need to be at Auschwitz before it opens at 7.30am to beat the crowds and they will TRY to secure you a ticket. Total scam advertising that they will collect you from your hotel for trips starting at 10.10. They actually failed to notify one couple from Norway who had specifically travelled to Poland to visit the camps and the driver shrugged and said the company should have been contacted when he realised they hadn’t he shrugged his shoulders and said I put you down as a no show. He was helpful at all and quite rude at times. Would NOT recommend Viator as they knew the situation and had ample time of advise us. Would recommend visiting the camps and feel it’s important not to forget about these atrocities.
Review provided by Viator
Anthony_c
Oct 7, 2025
Never go with this comp[any - We should have had guaranteed pick up at 08.10 with guaranteed tickets and we then had a text the evening before to say that there were just two changes -- We were to be picked up at 04.00 to arrive at Auschwitz for 05.00 and then were told that there are no guaranteed tickets and we would have to wait, we waited for four and a half hours and got in at 09.30. A couple in our party were told that they were to be picked up at 03.00 so they cancelled, they then got a phone call to say they had found them places that can be picked up at 04.00 and the costs were £80.00 for the both of them, they did the same trip as us and we paid £161.00. According to other travellers and hotel staff this is a common practice, DO NOT GO WITH THESE PEOPLE THEY ARE TERRIBLE
Review provided by Viator
Abigail_p
Oct 6, 2025
Trip to Auschwitz - We booked and paid for a hotel pick up for 10am. 24 hours before the trip, the company advised we would need to go to a pick up point some way away from our hotel for a 5.20am start as the trip arrangements had changed . We could not make the revised extremely early start time with such short notice and cancelled our trip within the timeframe specified for a full refund. Despite following up on this twice, I have yet to hear back from the company to confirm they will refund us! The whole experience is one of disappointment and poor customer service so far!
Review provided by Viator
Karen_n
Oct 4, 2025
23 hours before the... - 23 hours before the excursion they contacted to say the pick up time was changing from 10.10am to 3.15am!! This was due to lack of tour guides and apparently all companies were facing the same issue. Very convenient they knew there were issues but didn't contact until 23h before the agreed booking time. This means the cancellation policy (24h notice for full refund) was null and void. Who is travelling at 3.15am???? Auschwitz opens at 7.30am and we were 1h 10m from there. An absolute scam. AVOID THIS TOUR OPERATOR!
Review provided by Viator
Andrew_m
Oct 4, 2025
Sting - I am a senior citizen and booked by visit to Auschiwitz to leave our hotel at 10.10am because the earlier starts for other tours were too early The tour was booked for Sunday 21 September 2025 and on the Saturday evening at 5pm I received an email telling me the time for pick up was now 3.15am This was totally unacceptable and I had to cancel the tour I have read the small print and can see that they are legally not obliged to refund any of the fee paid of £159.90 I ask you is this reasonable to move the time to such a early time in the morning I will never use this company again as its so difficult to speak to anyone to voice my complaint It borders on a scam in my view
Review provided by Viator
From $104
up to 15 guests
1 - Adult
Cancellation: Free cancellation up to 24 hours before the start of your experience (local time).