Upon arrival at Kunming Wujiaba International Airport (KMG), the driver will first verify your arrival time using the Arrival Flight Information Board, then proceed to the designated exit to meet you. He will be holding a sign with your name and will wait for your arrival to escort you to your hotel.

Frequently Asked Questions:

Q: How long will my driver wait for me?

A: If your flight is on schedule, the driver will wait until you arrive.

Q: Will my driver leave the airport if I do not show up?

A: If you do not appear, the driver will request airport staff to check the luggage claim area for you. He will then contact the local travel agent and will only leave the airport upon receiving their approval.

Q: When should I call after arrival?

A: If others from your flight have left the luggage claim area and you are still waiting for your luggage, please call the local travel agent immediately to request the driver to wait.

Q: What should I do if I cannot find my driver?

A: Contact the local travel agent. They will first verify your location and may ask you to hand the phone to a nearby Chinese person to quickly determine your whereabouts. The driver will then come to you. Please remain at your location. No refund is available if you opt for a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will be required, payable in cash to the driver. Please inform the local travel agent as soon as you are aware of the delay and again after boarding. The agent needs updated flight details to instruct the driver to either wait or leave. If you call only after landing late, there will be no pickup and no refund.

Q: What happens if my flight is cancelled?

A: Please contact the local travel agent.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Does the service include transportation to my hotel?

A: The pickup service covers hotels in downtown Kunming, specifically the districts of Wuhua, Panlong, Guandu, and Xishan. Hotels located in the outskirts of Kunming will incur an additional charge. Please verify your hotel’s location in downtown Kunming before booking.

If your hotel is in the outskirts, the local travel agent will inform you of the extra cost.

• Plan A: If the local travel agent receives your approval for the additional cost in a timely manner, the booking will be confirmed.
• Plan B: If approval is not received within 24 hours, the booking will be automatically cancelled and a refund will be processed.

• One-way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Kunming Wujiaba International Airport (KMG) is located 30km from the center of Kunming. As there is no taxi call center in Kunming, arranging an airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this convenient pre-booking service for Kunming Airport pickup. Your driver will be waiting at the exit with a sign displaying your name and will comfortably transport you to your hotel. Please provide your cellphone number, flight details, and hotel name to receive a confirmation voucher promptly. Note that the local travel agent requires the customer’s cellphone number for bookings. Ensure your cellphone is operational in China.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• Service hour for airport pickup is 24 hours

For a full refund, cancel at least 24 hours before the scheduled departure time.