Nov 16, 2024
Took lots Pictures - I tell all go do. you Need ask around how get there . Cost us a few buck to get to where to meet. After that was great .
Review provided by Viator
Sep 23, 2024
Unorganized tour - Do not book on a time crunch! Tour was supposed to go from 9 to 10:45. Our hotel check out was at 11. No one even showed up on the beach with us until 9:15, we didn’t get on a boat until 9:45 after asking several times, and we didn’t get in the water until after 10:06 and we told them to be back by 10:30. What should’ve been an hour of snorkeling was about 20 minutes. The boat that eventually picked us up had a tour group already on that wasn’t snorkeling with us, it seemed they pulled a random boat from their fleet to get us since we were asking to get the tour started. Very unorganized and the tour guides spoke very little English, which made it difficult.
The snorkeling was beautiful, the boat ride was beautiful, the water temp in early September was absolutely perfect, the tour guide on the boat was nice and we saw tons of fish. We just wish we could’ve taken our time and enjoyed it rather than being stressed and behind the whole time. Definitely didn’t go as expected.
Review provided by Viator
Aug 1, 2024
Crowded - Told them to pick us up in an hour and we waited an extra hour to get picked back up. No o e told us to get the name of our boat so we had no idea what boat we were on. Ect. Crowded and hard to swim and snorkel on account of all the people. Tour was great snorkeling with 100 other people not so fun.
Review provided by Viator
Mar 18, 2025
Beautiful, but leaves a bad taste in your mouth - The description of the tour does not specify what is included, and you are charged extra for most things. Including, but not limited to: fins, a life vest (for children!) and even leaving your belongings on shore WITH the tour operator. A huge note is they will tell you that they run on “Mexican” time which apparently means “whatever time they feel”. We were supposed to be picked up from the snorkeling beach at 4, but weren’t picked up until about 445. The tour to and around the arch was very informative and I’m glad we went on it, but I wouldn’t go on it again.
Review provided by Tripadvisor
Dec 22, 2024
Very disorganized! - Map directions did not lead to starting point which had to be hunted for several hotels down the beach. Parking cost $100 pesos per hour!
Review provided by Viator
Aug 28, 2024
Not what was expected - We're were dropped off on a tiny crowded beach with snorkel gear. And asked when we wanted to be picked up. So we basically paid 100$ for a water taxi. This wasn't not explained to us or in the description when we booked. Very disappointing to say the least.
Review provided by Viator
Apr 6, 2025
absolutely terrible, dishonest and a rip off - This is an absolute rip off. I've used viator for many activities, and this was by far the worst.
First of all, I paid close to a $100 for my daughter and I to go snorkeling. We find the beach front for us to go on our excursion. The boat conductor keeps us waiting a half hour. Then we get to the site where we are to snorkel. The boat conductor has us take off our life jackets, which I am very confused by. Then on the beach site. The person conducting the snorkeling experience gives us snorkel gear and no life jacket. Tells us we have to pay extra for a LIFE JACKET. Which is absolutely insane! So of course we have no choice due to safety. So we paid. Now we snorkel for about half an hour in brisk cold water where we see a few fish here and there, along with a few pelicans sitting around. Then boat returns to take us back to the beach. Such a crap experience. WOULD NOT RECOMMEND!
Review provided by Viator
Jan 25, 2025
Bad customer service - I wrote the tour guide to change the day of my appointment. I never got a response not even a hello. One your paid there is nothing you can do to change your date or get your money back poor service
Review provided by Tripadvisor
Dec 26, 2024
Scam, do not use this App. - This App is a Scam. First, they have no idea about the local travel company. No communication. We booked a snorkeling trip but the local company even didn't arrange it. Then the local company sold us to another local company with a very poor qiluality. Guided snorkeling trip become a water taxi. Do not use!!
Review provided by Viator
Nov 24, 2024
Confusing - Unfortunately, the meeting location it said to meet at was “Me by Melia hotel.” No one knew where we were supposed to go, no one would answer the phone number that was listed on the information page and the people at the Bell desk sent us to a completely different area. We missed the experience and were there 30min ahead of time getting turned in circles..
Review provided by Viator
