1. Booking the Ride
   • The client chooses a service package.
   • Provides ride details: date, time, pickup/drop-off locations, number of passengers, and any special requests.
   • A confirmation is sent via email or SMS, including a ride summary and payment receipt.

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2. Pre-Ride Preparation
   • A chauffeur is assigned and receives the itinerary.
   • The vehicle is cleaned, fueled, and stocked with premium bottled water, snacks, and any requested amenities.
   • The route is optimized based on real-time traffic and event schedules.

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3. Chauffeur Arrival
   • The chauffeur arrives 10–15 minutes early at the pickup location or designated waiting area (airport terminal, hotel, etc.).
   • If Meet & Greet is selected, the chauffeur waits inside with a personalized sign and assists the client from baggage claim or hotel lobby.
   • The client receives a live arrival notification via SMS or call.

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4. Ride Experience
   • Clients are welcomed into a luxury SUV or premium sedan with a serene, professional atmosphere.
   • In-ride amenities include climate control, charging ports, water, snacks, and more.
   • The chauffeur follows any pre-scheduled stops or preferences (roadshows, city tours, etc.).
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5. Drop-Off
   • The chauffeur arrives promptly at the final destination.
   • Assists with luggage and ensures passengers exit comfortably.
   • The ride is marked complete in the system.

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6. Post-Ride Follow-Up
   • The client receives a thank-you message and digital receipt.
   • A feedback request is sent to enhance future experiences.
   • Returning clients may receive VIP offers or priority booking options.

We appreciate your cooperation in respecting our policies and helping us maintain a premium experience for all guests.

• 60 minutes of complimentary airport waiting time
• On-board WiFi
• Snacks
• Bottled water
• In-vehicle air conditioning
• Private transportation
• Private luxury SUV or executive sedan (Escalade, Volvo S90, etc.)

• Gratuities
• Booster seat

Enhance your airport transfer with Boston’s premier black car service for a luxurious experience. Ideal for executives, families, and VIP travelers, this service offers private transfers to and from Boston Logan International Airport (BOS), ensuring comfort, style, and punctuality.

Whether arriving for business or leaving for a vacation, every detail is managed to ensure a seamless, comfortable, and stress-free journey.

• Smoking & Cleaning Fees • Smoking inside the vehicle is strictly prohibited. A $300 smoking fee will apply for any violation. • Damaging or leaving excessive mess in the vehicle (including spills, stains, or bodily fluids) will incur a $300 cleaning and sanitation fee.
• Airport Pickup Waiting Time A 60-minute complimentary grace period is offered from the actual landing time. After 60 minutes, the chauffeur may: • Mark the ride as a no-show, or • Extend the wait time, based on availability, billed at our hourly rate of $150.
• Cancellation Policy Cancellations made at least 3 hours prior to the scheduled pickup time are eligible for a full refund. Cancellations made less than 3 hours in advance are non-refundable due to the operational coordination with our internal logistics team and third-party suppliers.
• Any extra unplanned stops will be subject to a $20 fee per stop.

For a full refund, cancel at least 24 hours before the scheduled departure time.