Sep 2, 2025
Excellent experience - Wonderful experience. The Driver, excellent.
Unbeatable care.
The water, the care, the view, the safety... EVERYTHING has been satisfying
Review provided by Tripadvisor
Aug 9, 2025
Well organized tour - Beautiful place, a must see even on a day tour from Mexico City. The tour is well organized and with enough time to enjoy the place.
Review provided by Viator
Jun 16, 2025
A piece of paradise! - Wonderful and otherworldly place; natural beauty at its finest! Our tour guide Nestor was professional, pleasant and very knowledgeable. A must do!
Review provided by Viator
May 30, 2025
“ On every walk with nature you get much more than you seek” - 6 am sharp departure with technical stop for breakfast. Important to wear water shoes, the tour on the waters and outside it is the best. There's pay shot if someone likes adventure. We went first to the waterfalls, spectacular, hot springs. After enjoying that space we were in the pools, very nice. The guide Nestor was always very clear with the directions, respectful and our photographer. We all had a great time. The return is very good 2.30 pm. Enough time to be at all activities. 6 pm is already back in cdmx to rest. It was a day full of magic!
Review provided by Viator
May 28, 2025
Superb! One of a kind experience! - Absolutely thrilling experiences in Tolantongo. The trip was perfectly executed with proper planning and very good guidance. I highly recommend Elias, our tour guide who is an experienced driver and guide. We had a blast! Will remember for a very long time
Review provided by Tripadvisor
Mar 12, 2025
Exotic water adventure - The most amazing nature experience. Crystal clear water, warm and I can even call it an exotic adventure.
Review provided by Viator
Apr 7, 2025
The driver was good and the site was nice…just some little incidents we weren’t pleased with - wasn’t the nicest experience because
1. I thought we booked a English tour guide but it was just a driver that didn’t speak much English. We had to reply on google translator and another lady in the group to help translate
2 We waited for 30 minutes at the lobby because the operator didn’t advise the driver about our hotel change which I advised 2 days prior to our trip
Review provided by Tripadvisor
Mar 16, 2025
Tour operator cancelled last minute - Tour operator cancelled last minute, she sent a text message saying she had no one to operate the tour , she offered to refund
Review provided by Tripadvisor
Feb 21, 2025
TOUR COMPANY PROMISED AND DIDN’T DELIVER - The place was GORGEOUS! Viator RUINED my experience. We were promised an English guide. I speak very little Spanish and my friend speaks a little better than me, but even he was having trouble understanding what we were supposed to do & the rules. I learned NOTHING about the area. The guide was inconsiderate and left me behind several times and I was lost. I finally found some English speakers that directed me in the right direction. I whistled loudly the next time he abandoned me. I was in tears and out of breath climbing up the steep stairway alone. This happened MORE THAN ONCE!
He promised us breakfast, because we hadn’t eaten because we met at 5:45 AM. I kept asking him when do we eat? When is breakfast? He used sign language for ‘later’,
We didn’t have a chance to EAT until 2:26 PM!
He said & motioned NO backpacks, bring NOTHING!
So I had to borrow money to get something to eat. I ordered a taco. I got a tortilla with meat on it. I asked ‘where is the lechuga, tomato and queso & avocado?!’
There wasn’t any. I walked to the kitchen and was able to get something added to my taco on my own. Absolutely no help from my guide.
I was dizzy from climbing and not having ANYTHING to eat and he was yelling at me to hurry. One of the men on the trip said he couldn’t make it any further. The guide eventually went down to the van and drove him to the top.
I paid extra for ZIP-LINE & it was broken or something (I don’t speak Spanish, so I really don’t know WHY we didn’t get the zip-line!)
The tour was 15 hours long and I was abandoned & had little food.
It’s not the guides fault about the English. It’s the tour operator.
I will be asking for a portion of my money back for not getting ENGLISH GUIDE OR ZIP-LINE!
The place itself is AMAZING! Go visit it but NOT WITH VIATOR!!!
Absolutely NO COMMUNICATION OR LEARNING ABOUT THE AREA. My friend translated some of it, that it used to be a dirt road and now it’s paved. I want a refund!!!!
Review provided by Tripadvisor
Feb 18, 2025
Scam tours!! - Do not use this company!! TripAdvisor advertises for a company that just takes your money. The email said 7 am at the meeting spot, get there and they said it started at 5:45. Would not refund my money. Just an awful experience!! Would not recommend. Look at the reviews for Vuela Viajera Mexico, you will see they just take peoples money.
Review provided by Tripadvisor