TRANSFER WORKFLOW: MOI INTERNATIONAL AIRPORT (MBA) ↔ DIANI

1. Booking Confirmation
   Guests book their transfer through Viator. The system immediately logs the reservation and automatically sends a confirmation email/SMS with pickup details and a 24/7 support contact.

2. Pre-Arrival Coordination
   The operations team assigns a verified driver partner and checks: vehicle type, route readiness, and guest flight details (arrival time, airline, and gate). The driver receives the job briefing.

3. Real-Time Flight Monitoring
   Incoming flights are monitored for delays or early arrivals, and driver dispatch is adjusted accordingly to minimize guest waiting time.

4. Driver Dispatch and Standby
   The driver arrives at Moi International Airport at least 20 minutes before the scheduled landing, parks at the designated pickup zone, and waits for the guest’s “bags collected” update or arrival signal via WhatsApp/SMS.

5. Meet-and-Greet
   The driver meets the guest in the arrival hall, holding a signboard with the lead traveler’s name, and provides assistance with luggage as needed.

6. Vehicle Presentation
   The guest is escorted to a clean, air-conditioned vehicle. The driver confirms the destination (Diani hotel/Airbnb) and ensures the guest is comfortably seated.

7. Safe Transfer to Diani
   The driver follows the standard route via Likoni Ferry or the bypass (depending on traffic). The guest is updated on estimated arrival times, and water is provided upon request.

8. Smooth Drop-Off
   The driver drops the guest at the exact hotel/Airbnb entrance, assists with luggage, confirms return-trip details if applicable, and closes the job in the system.

9. Return Transfer (If Booked)
   On the return date, the guest is contacted 24 hours in advance to reconfirm pickup time. The driver arrives early, assists with luggage, and transfers the guest back to Moi International Airport for their departure.

• Private transportation
• Bottled water
• In-vehicle air conditioning

• Lunch

Experience a seamless and stress-free transfer from Moi International Airport to Diani with a service designed for travelers who prioritize comfort, reliability, and no surprises. The driver tracks your flight in real-time, adjusts for any delays, and greets you inside the arrivals hall with a personalized name sign, eliminating any need to search or guess your way. You will be guided to a clean, air-conditioned vehicle, assisted with your luggage, and driven safely using the quickest route based on current traffic conditions, whether via the Likoni Ferry or the bypass. With transparent, all-inclusive pricing, thoroughly vetted professional drivers, and 24/7 support, this door-to-door service ensures you begin or conclude your journey in Diani with complete peace of mind. Ideal for solo travelers, couples, families, and groups seeking a reliable, high-quality airport transfer.

For a full refund, cancel at least 24 hours before the scheduled departure time.