Birthday cruise trip - Carlos was an amazing tour guide! He took us through the city of Mahahual and gave an extensive description about the city’s culture and landmarks. Carlos took us to a nice place to get a quick bite to eat on the beach. The beach was lovely and Carlos explained a lot about the city’s beach and tourism culture. The tour was about 45 minutes and we drove the ATVs at a good enough speed to have fun! Would def recommend !

Absolutely Wonderful - Our guide, Carlos, was absolutely wonderful! He took the time to explain very basic concepts to a new rider while also ensuring everyone had an enjoyable ride. Carlos was informative about the surrounding areas and able to answer all our questions. I highly recommend Carlos for your next ATV tour.

ATV city tour - Eduardo was amazing!! Great tour. We were able to experience local life in the area and had a great time with an awesome tour guide.

Must do on your cruise! - Amazing experience. So fun and perfect for a group activity. Loved out your guide Adela! Highly recommend and make sure you tip these lovely people well!

Quads and beach with lunch - Quads were in really good condition. Carlos took the time to explain operation of the quads so everyone felt comfortable

Late appointment - Our appointment was at 10 and we didn’t start until 1230. Staff was very good but equipment was not the best

Knew it would be touristy, but expected more. - I feel the tour was not good as the shore excursions for Virgin. I wanted muddy, water holes for my ride. Instead we were taken on straight back roads and the food was not good at the restaurant. Our guide took us to the worse looking part of the beach asking if we wanted a photo. Why not allow a photo in front of the beach sign? Additionally, too many people repeatedly selling you goods when you are trying to eat. I feel that the tour was misleading in terms of how you were to get back to port and I didn’t know a beach option for as included for three hours and would have prepared to bring bathing suit attire. Lastly, my boyfriend’s ATV was malfunctioning and he had to continuously use the gas accelerator as there was no idle option for his ATV. The guide clearly told him what to do so if you have broken ATV’s just fix them. Don’t give us broken equipment.

Un-organized - The atv's were fun. Our tour guide was great. Toucan tours dropped off at the wrong beach club and had to wait to be picked up. Got dropped off at another beach club and it was the wrong one. The manager Jackie was very nice and was able to accommodate us. So frustrating that they didn't know which place we were supposed to be at. Probably won't book again.

Totally Disappointed With This Unsafe Excursion. Make sure your kids wear shoes at all times! - Arrival to the excursion desk was easy- very short walk and we felt very safe. However, we did not feel that this excursion was as described. When greeted by our tour guide (who was wonderful), we were informed that the tour was a “city tour”, and the jungle was “inaccessible” on the island due to the fact it is a “swamp”. We were told that we would be driving the ATV on city streets, our first disappointment. Our tour guide did allow us to stop at one local tequila tasting shop and a beach bar hut, where we could use restrooms or order a drink. In our opinion, this was a poor use of our tour time, since our clock was capped at one hour. We did take another QUICK stop at the lighthouse and costa maya sign for a photo, but then told we would be heading back to the shop. We were shuttled from the shop to the “all inclusive beach”, called “mamas”. The beach was overcrowded and dirty. We sat to order our food and drink and many locals swarmed our table to sell their goods. My son decided to walk to the water to wash his hands prior to eating, and encountered a needle on the beach. Absolutely disturbed, we immediately left the beach and headed back to the ship for medical. I did contact Viator to make them aware and they were wonderful about accommodating my request for partial refund. The port in Costa Maya is amazing- safe inside, several pools that are free and lots of great wares for sale as well as restaurants. I would save your money on Costa Maya excursions. The beaches are not great and clearly, not safe either.

Not worth it - There was no tour. We just followed the guide, Sandra in our ATV. She did not share any interesting information about Mahahual. She stopped for a rest with her friend and proceeded to chat. ..no restroom was available to us. I ran off the road and no aid was rendered; even though I had visible scratches and cuts. Overall, you are better off renting a golf cart and exploring the city.