When the driver arrives at Nanjing Lukou Airport (NKG), they will first verify your flight’s arrival time from the Arrival Flight Information Board. They will then proceed to the correct terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name and wait for your arrival, then transport you to your hotel.

Frequently Asked Questions:

Q: How long will the driver wait for me?

A: If your flight arrives on time, the driver will wait until you appear.

Q: Will the driver leave the airport if I do not show up?

A: Passengers from the same flight will appear one by one. The driver will inquire with airport staff if anyone is still in the luggage claim area and will contact the local travel agent. The driver will only leave the airport after receiving approval from the travel agent.

Q: When should I call after arrival?

A: If you notice that all other passengers from your flight have left the luggage claim area but your luggage has not arrived, please contact the local travel agent immediately and request the driver to wait for you.

Q: What should I do if I cannot find my driver?

A: Contact the local travel agent. The staff will first determine your exact location. They may ask you to hand the phone to a nearby Chinese person to quickly identify your location. The driver will then come to you. No refund is available if you take a taxi.

Q: What happens if my flight is delayed?

A: An additional charge will need to be paid in cash to the driver. Please contact the local travel agent as soon as you know the flight is delayed, and again after boarding the plane. The driver is waiting for instructions on whether to wait for you. It will be too late if you call after a late arrival.

Q: What happens if my flight is cancelled?

A: Please contact the local travel agent. It is courteous to allow the driver to leave.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English.

Q: Will you take me to my hotel?

A: This pickup price is for hotels in downtown Nanjing only, which includes the districts of Xuanwu, Baixia, Qinhuai, Jianye, Gulou, and Xiaguan. Hotels in other districts, known as Outskirts Nanjing, will incur an additional charge. Please verify if your hotel is in downtown Nanjing before booking.

If your hotel is in Outskirts Nanjing, the additional cost will be communicated by the local travel agent.

• Plan A: If the local travel agent receives your approval of this additional cost in time, the booking will be confirmed.
• Plan B: The booking will be automatically cancelled, and a refund will be arranged if your approval is not received within 24 hours.

• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Nanjing Lukou Airport (NKG) is situated 40km from the heart of Nanjing. As there is no taxi call center in Nanjing, arranging an airport pickup by phone in advance can be challenging. To bypass the inconvenience of lengthy airport taxi queues, consider this pre-booked Nanjing Airport pickup service. The driver will be waiting with a sign displaying your name at the exit, ready to transport you to your hotel smoothly. Please provide your flight information along with your hotel name and address to receive a confirmation voucher promptly.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The service hour of this airport pickup and transfer is 24 hours.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.
• This service is not available for Chinese public holidays such as Golden Week from May 1 to May 7, National Day Holidays from Oct 1 to Oct 7, Chinese New Year, Mid-autumn Festival, QingMin Festival, Duanwu Festival.
• For flight late arrival, extra hour will be charged. Usually you will be advised to pay in cash as tipping to your driver.

For a full refund, cancel at least 24 hours before the scheduled departure time.