New York 9/11 Memorial Tour

Experience an intimate and moving 1.5-hour walking tour of Ground Zero and the National September 11 Memorial. Gain profound insights into the tragic yet heroic stories of 9/11. Upgrade to explore the exhibits at the 9/11 Museum.

Duration: 3 hours
Cancellation: 24 hours
Highlights
  • St. Paul’s Chapel - The tour starts just a block from Ground Zero at a historic church, constructed in 1766, which remarkably withstood the falling debris from the attacks. The guide will discuss how this stunning church supported the community following the tragedy.
  • The National 9/11 Memorial & Museum - Honor those who lost their lives at…
What's Included
  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
  • Visit to the meaningful sites of Ground Zero
  • Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
  • A local guide who shares stories about their personal connection to 9/11
  • Moment of reflection at the largest man-made waterfalls on the continent
What's Not Included
  • Gratuities
  • 9/11 Museum (upgradable on site depending on availability)
Additional Information

This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul’s Chapel. This historic church was miraculously unharmed when the Twin Towers fell despite being only a block away.
You’ll then walk to the 9/11 Memorial where we’ll reflect on the lives lost…

Location
L'Arte del Gelato
Greenwich Street
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
4.8
(641 Ratings)
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Drm70
Apr 16, 2026
Remarkable tour - Very knowledgeable guide that respectfully shared about the events of that day in history and its impact on the people of NYC.
Review provided by Tripadvisor
Brian703
Mar 31, 2026
Mr Kelly’s version of 9/11 - Our guide Paul Kelly was exceptional. I cannot recommend this guy enough….gave us a full on tour with details and stories from Burger King building to the church and so so much more. Gave us a real insight and feel on how 9/11 was for New York and the months and years and to this day how it is affecting people. One of the best guides/tours we have ever been on!
Review provided by Tripadvisor
Bryan_r
Feb 20, 2026
Must See 9/11 Memorial Tour - We had a powerful experience with Sean narrating the actual biographies of people who lost their lives on 911. He made the day come alive again: with the people in the tower, the rescue workers, regular citizens, etc. I couldn't help but but cry as he told of these stories, as Sean is a brilliant storyteller. Thank you, Sean!
Review provided by Viator
Dovidb2026
Feb 18, 2026
Knowledgeable Arun - My wife and I went on a tour given by Arun who was very nice and knowledgeable on the events of 9/11. He answered questions on the spot and spoke with passion. We really enjoyed.
Review provided by Tripadvisor
Louisl975
Jan 7, 2026
9/11 Ground Zero Tour - This was our third time visiting the 911 Memorial and Museum. Our guide Russell, did an amazing job of explaining what we were seeing and experiencing. We learned several things about that terrible day that we had not heard before. He was very thorough, knowledgeable and made the tour a much better experience for us.
Review provided by Tripadvisor
M184xlaliciac
Jan 2, 2026
Wonderful experience! - Liz was a great guide! And she was very patient with my very eager 10 yr old! Liz is a native New Yorker and was very knowledgable. Although not the best time of year (super cold!) we highly enjoyed the tour. About a hour spent outside so be prepared for the weather. Very touching stories.
Review provided by Tripadvisor
P7067tjnickl
Dec 15, 2025
An Unforgettable 9/11 Experience — Ask for Paul - We just got back from an amazing weekend in New York, and one of the highlights was our visit to the new One World Trade Center Observatory. When we purchased our tickets, we were pleasantly surprised to learn they included a 90-minute guided tour. Paul was our tour guide, and he did an absolutely incredible job. His knowledge, storytelling, and ability to paint a vivid and respectful picture of the events of 9/11 were truly moving. He shared the history in a way that was informative, emotional, and deeply impactful without ever feeling rushed or scripted. If you are considering this tour, we highly recommend requesting Paul. He made the experience unforgettable and added so much meaning to an already powerful place.
Review provided by Tripadvisor
I8422zberinl
Dec 14, 2025
Group tour with Arun - Arun was amazing! He had photo prompts with detailed, emotional stories. Very knowledgeable New York native! Highly recommend; loved him!!!
Review provided by Tripadvisor
Vladimir
Dec 13, 2025
Excelent - Arun was excelnent. His iterpretation surprised us very plesantly. We are very happy Arun told us a lot of details about the 9/11 attack. Thank you very much.
Review provided by Tripadvisor
John_p
Dec 5, 2025
9/11 Memorial Tribute - This was a very heartfelt and rewarding experience. The destruction of Tower One and Tower Two, and the other five buildings, was explained from the very personal viewpoint of the tour guide who experienced 9/11. With his press credentials as a photographer, he was able to get close enough to feel the devastation and take memorable pictures. Touching the two beautiful memorial pools was very emotional. I was able to locate the name of a man who had been a local student in my hometown who had died in Tower One while working on the 104th floor. It was an emotional experience to place my hand on his name. The visit to the museum is a “must do” experience. The artifacts, the pictures of those who perished, the drawings from children, and all the exhibits made you feel that you were experiencing 9/11 all over again. I certainly recommend this tour.
Review provided by Viator
From $39
up to 15 guests
1 - Adult
Cancellation: Free cancellation up to 24 hours before the start of your experience (local time).