recommendation - owners were punctual and provided all the necessary information needed for the trek. would recommend

Great service - The shuttle is essential to having a great experience on the epic hike. Easy to find, courteous and efficient. The driver was very helpful and offered some good information

Tongariro Traverse, pick up and hike - We're picked up by and dropped off after the Tongariro Traverse by the Tongariro Expedition Bus. Excellent! Thanks Dave!

Good shuttle service - Perfectly organized, punctual as well as good information and easy to book. I would use the service again.

Great service - Great service. Easy to deal with, and great communication from the business. Very friendly staff. And they give very good information about the track and make it easy to change plans if plans need to change.

Perfect way to get to the start of the Tongariro Crossing. - We could park the car easily on the side of the road as mentioned and our pick-up was right on time. We got a map and instructions from the driver. When you finish in your own time ( so you don't have to hurry!) you don't have to wait for a pick-up and can just drive off.

BEST SERVICE - The service was perfect. Great driver who was funny and really informative. The map that you get is perfect to have a good information about the track. I would definitely book here again!

Family crossing with 1 car - Dropped family off at start 7:50 am then drove to carpark. Just made 8:30 shuttle. Had to walk fast to catch up. Great walk. Lots of people on track in Jan. Worth it. Shuttle is a walk down road at end so leave family and go pickup.

Reservation Was Canceled Hours Before - This company called late in day the day before and just canceled our booking because they did not have enough people leaving us to scramble to find another company

Please do yourself a favor a book a different tour operator... - Overpriced ~60 NZD for a one-way transfer (20 min ride) from the destination to the start for the Tongariro Crossing trail; The bus is quite uncomfortable and the driver was very slow in the sealed road, but very fast in the gravel road (it supposed to be 40 km/hr but the driver was speeding, which made me feeling unsafe). The information provided via email is also misleading: if you book the 8:00 AM trip, the email instructions tells that you need to check-in 30 minutes prior, however, the shuttle/driver doesn't arrive until the exact time of departure. I will recommended not using this service and planning to do a work around with other hikers. Edit response below after response from the tour operator: Thank you for your response. While I appreciate the opportunity to address my concerns, your reply lacks professionalism and doesn’t address the core issues raised. First, I request a detailed breakdown of the shuttle cost versus the actual fees paid to DOC for maintenance. The cost of the shuttle appears to be exorbitant compared to industry standards, and I would like clarity on why this is the case. Regarding the speed, if the shuttle was truly monitored, I would appreciate documented proof of the recorded speed during my journey. My experience felt unsafe, particularly on the gravel roads. Your dismissive tone and attempt to undermine my review, along with a failure to address valid concerns, reflect poorly on your company. The lack of professionalism and basic customer service is concerning, especially when dealing with safety-related issues. I will be sharing this exchange with my network on my social media and with all people I meet in NZ, as transparency and honesty are important when choosing tour operators. I trust you will reconsider your approach to customer feedback in the future. Btw asking people to provide feedback on Google or TripAdvisor only if is positive seems VERY PROFESSIONAL... "If your day went smoothly please consider giving some positive feedback on Google my business or Tripadvisor. If you have feedback to give us on how we can improve please email me directly"