Great day out - Good shuttle, on time. Pearl Harbor was great. Needed much more time. It’s an all day visit. Didn’t get to aviation museum.

Ride share to Pearl Harbor - Arnold, our driver, was very knowledgeable and friendly. He was a safe driver and got us there on time and picked us up and brought us back when we requested.

A must visit - Make sure to book your USS Arizona ticket prior to your visit, with the parks dept ($1 usd) to save waiting in standby line. Tickets for other parts of Pearl Harbour can be purchased there. A must visit.

- It was exactly as advertised. Both pickup times were within a reasonable window to advertised. This worked well for our group of 12

Scheduled the 7:30... - Scheduled the 7:30 departure time and the night before they called to try and move it to 8:30. I’m sure it had to do with their bookings. I declined the time change so they honored the 7:30 time. They arrived around 7:40 and took us to Pearl Harbor. The earliest ride back was 11:00 and we had scheduled the 12:45. We ran out at 11 to try and catch the 11:00 shuttle and they had just pulled out. They ran right on time for that one! Ours arrived about 10 min late as well, but it wasn’t a bad wait. Overall, the driver was nice and it got us there and back safely without having to figure out the bus.

Not an exclusive shuttle stop - We did not know, nor did we realize that we were not the only stop in the route. . The driver picked us at our designated spot , then picked up another couple, and took them to the airport first.

Bad customer service - We booked the previous afternoon, and were due to be picked up at 7.30am the next morning. No one arrived. I rang and actually spoke to a rude woman from Hawaiian Shuttle Transit, that we would not be getting picked up until 8.30am, as we had apparently booked too late the previous day, and that I should have rung them direct to book the shuttle service as they had no driver. I explained to her that we had another activity booked for the afternoon, so this would make us late and miss out on our other booking, she really didn’t seem to care, and said that there was nothing else that she could do. When the driver turned up at 8,40am, my name was not even on his list, however, my sister, who also booked at the same time, as me, had her name on the list.i showed the driver my confirmation email,. We were informed by the driver that he would return at 12.45 pm, to pick us up, however, this was too late as we had to get to our next booking, so we had to arranged alternative transport.

Wish I had chosen differently. - I chose 6:30 for our pickup time. Ross for the pickup place. Got TWO confirmation emails. On the day of, we waited from 6:15 until 7:37 when I finally called and was told they don’t offer 6:30 for a pickup time and they were expecting us at a different location a block away for pickup. She asked if I got the email telling me that. Um, no. Even my digital ticket said 6:30. If it isn’t an option, why was it offered? And why would they change the pickup place?! It was a very frustrating way to start our adventure in Hawaii.

Ok on the rude to Pearl Harbor - No show for the return trip Had to take an Uber Will be requesting a 50% refund Slip we were given listed an 11 AM return trip Waited until 11:15 and called an U ber

Not as advertised. - Do not book with these people. It’s a scam was told to get picked up at the Sheraton at 6:30am. It was both the wrong place and time. We almost missed our bus to Pearl Harbor When we returned we were told we wouldn’t get dropped off at our hotel and had to walk a mile. I demand my money back as this was not what I paid for