5 stars - Really good service! Picked us up at 10, got us to the front of the queue so we didn’t have to wait in a big line, drove us to both camps and explained a little about it before we got out the car to have a look round ourselfs, waited for us and took us to a restaurant and got us a table even though we hadn’t booked!

Everything went really... - Everything went really well. You just should be prepared according to the weather conditions. Thanks a lot!

Very organised! - Driver took us to both sites and a restaurant in between, all very organised took the stress out of the wheres and how’s for us… possibly would be better to cut the restaurant out (and visit a snack place instead quicker service) this way we could have had a little longer to spend at the sites there’s a lot of information to take in and 15 mins at each one would have been helpful (just some honest feedback) I would recommend the tour though communication before hand was excellent too leaving no doubt where we were being picked up from and times 😊

Auschwitz Day Trip - Four of us went on a trip to Auschwitz I and II. The minivan was able to fit us all in comfortably along with 3 other people. The driver was friendly and helpful. We were driven to a lovely restaurant at the halfway point and the food was delicious! We were a little late getting back to the meeting point but the driver was fine about it. It was bitterly cold, and a very interesting and emotional trip.

Horrible customer service, rushed tour, all around bad. - This experience all around was not good. From early on when I was booking the trip the customer service was awful. I had never been to auschwitz before so I had a few questions about the process, tickets, etc. and the person at the company seemed frustrated that I was asking anything and finally said "I have to get back to work" and stopped talking. As this is a tour company, I was shocked at the customer service as the reason you go with a tour company is so that they can assist and guid you? I guess in hindsight I should have cancelled the trip after this so maybe it was my fault for continuing. When we got picked up by the driver he seemed cold towards us and in a hurry. No hello or warm greeting but I just figured he was a driver so didnt think much of it. But then on the way to pick up other passengers he had so much road rage towards other cars, even at one point driving up on the sidewalk to go around parked cars as he was yelling at them. I even looked at my friend and said "we are going to die", playfully of course, but thats how bad it was. But when he picked up the other sets of passengers it was so weird because he was greeting them with handshakes, asking where they were from, and just being so hospitable. I looked at my friend and said "am i missing something here" because he was nothing but cold and rude to us. All I can think is that the person I was asking questions to probably relayed this to him and so he automatically did not like us. As for the tour itself, it as rushed and not enough time at the memorial. They are operating groups of 40 people at a time and it was just a disaster. At points he stopped talking and just let pre recorded clips play. It was so impersonal and just really bad all around. We ended up calling and Uber and leaving the group as the entire day was that uncomfortable. While this is one of the cheaper tours, it is very clearly a "get what you pay for" type situation. Spend a few more dollars and go with a better tour company that is interested in your experience instead of just making a quick dollar. Do not recommend them at all.

Scam like set up- unsecure tickets - If I could rate it zero stars I would. An almost scam like experience- we booked for 10am pick up and were messaged the night before to say pick up was 8:15. We made the pick up, were changed between 2 buses and driven 1hr 30mins to the attraction. When we arrived, the driver/guide got off and came back 5 minutes later to say the queue was 4 hours long and that we wouldn’t be staying. This was a ridiculous waste of time- the company don’t have secure tickets for the attraction, they’re just hoping for a short queue. Waste of time and money and might mean we now don’t get to visit the attraction during our time here, disappointing. Viator shouldn’t even be promoting these type of companies.