A great tour all round. A relaxed... - <p>A great tour all round. A relaxed day with visits to the cheese factory, Balsamic Vinegar factory with good commentary. We then had a great lunch before heading off to the Ferrari museum and my option of the Ferrari drive. The drive was unbelievable and now off my bucket list.</p>

More than what we expected. Everything... - <p>More than what we expected. Everything was just wonderful!</p>

We departed Florence for Siena and... - <p>We departed Florence for Siena and joined the trip there thinking that Siena should be the start point but to our surprise, we needed to travel back to Florence to join the big group. This was not stated in the itinerary and we have to spend 2 extra hours on traveling to and from Siena. This piece of information should be stated and if we knew that, we would have joined the trip in Florence. The trip is good especially the experience of being the passenger of Ferrari drive. Time control can be improved so that the trip can be ended on time, ours is 1.5 hour late.</p>

We were very excited to take this... - <p>We were very excited to take this tour. On our designated day and time provided, we got up super early to take the train to Siena where our tour was booked. We went to the location provided and waited. After a half hour we had to ask strangers to use their cell phones to call. We were instructed we were in the right place and someone would be collecting us. Needless to say, after several more phone calls, and 2 1/2 hours of our day wasted, the tour had left Siena at 7 a.m. and not 7:40 as instructed. Not only that, the location instructions we were provided were for leaving from Florence, not Siena. Our day was pretty much shot to hell because of it. The gal we spoke to pretty much said that it was our fault we were at the wrong place and were we just out of luck. </p> <p>Later on, we made one last call to them. We were then told that they would accept responsibility for the mix up and they would rebook us. Fortunately we were in Tuscany for a few more days and were able to accept their rebooking. </p> <p>Once we actually got on the bus, we had a good time. Elio was a fantastic guide, and there was only the three of us on the trip. We did enjoy it, and would recommend it. There was interesting information provided. The balsamic aspect was amazing. I would just recommend that call the day before to make sure THEY have given the correct information on where to meet.</p>

This wasn't our best experience... - <p>This wasn't our best experience. This tour includes several hours of driving, and whereas the countryside is lovely, enough is enough... You spend just a short time at the balsamic vinegar facility, and just a few minutes at the cheese factory! I guess if you really like seeing the Ferrari museum (which was good) and taking the test drive it would be fine, but otherwise this tour was a waste of an entire day.</p>

Absolutely the worst customer service - The worst ever. Didn't even pick me up for the tour. I waited hour and contacted the operator and operator never responded back