Excellent Chichén Itzá Tour, Cenote Xunáan, Valladolid & Lunch - Excellent staff and knowledge of the history and sights we saw coupled with good facilities and experience.

Mayan experience - We really enjoyed the guide in French. He explained the site very well. At the cenotes we ate well everything was well organized

Fun time!! - This tour was amazing!! Long day but so worth it!!! Our tour guide was knowledgeable and friendly we had an amazing time, would recommend!

This tour was amazing!!!... - This tour was amazing!!! Our guide was very knowledgeable and friendly. It's a long day but so worth it. I recommend it

Worth the experience!! - The tour and the operator were amazing, comfortable bus, clear explanations, the tour super worth it. Consider the tour time. Leaving Cancun at 7 a.m., I arrived at 11 a.m. It was too tiring.

Not the best tour... - I went into this tour with low expectations, and we were still disappointed by a few things. First off, it took me 3 times to get in contact with the tour company to confirm my pick up time, which ended up being 7:50. They informed me that we had to be ready 10 minutes before at our hotel lobby. We waited half an hour for someone to finally get us, but then the tour company employee made us walk to a meeting point. Why offer the hotel pick-up option if you just made us go to a meeting point on Fifth Avenue? From this moment on, I knew the tour was going downhill. Our first stop ended up not being Chichén Itzá, but rather a quaint colonial town called Valladolid. I found the cathedral stunning; however, the stop was only 25 minutes long. They immediately brought us to a tequila shop for a tasting, and the workers there hounded my partner and I about buying tequila and silver. It tainted my experience, and it made me feel really uncomfortable. Once we left Valladolid, we headed towards Cenote Xunaan. Our tour guide, Manuel—though enthusiastic, nice, and funny—gave us a whole blurb about his Mayan culture, and how we'd get these Mayan birth calendars and horoscopes like him. It ended up being 550MXN each, and the final product looked so inauthentic. Plus, they got my birthday wrong. Once we got to Xunaan, the place was beautifully arranged. We got to see a shaman perform some ritual, which was interesting; but after we had 20 minutes to browse the gift shop. Right away, an employee tried to convince me to buy what was supposed to be a real obsidian bracelet for 1000MXN and, of course, more tequila. She was nice about it, but I just felt compelled to buy something overpriced. I got chocolate, earrings, and shot glasses... but again, it was too expensive. All the fees we had to pay made going to the cenote less entertaining. It was beautiful, but the time to swim was limited and again, you had to rent life jackets for 90MXN. At least, the weather was perfect for swimming. We then had the Mexican buffet we were promised in the itinerary, which was probably my least favourite part of this tour. I forgot drinks weren't included in the package, so after accidentally grabbing a water, one of the restaurant workers aggressively checked my bracelet and said it wasn't part of my package. After I left, he made sure that I paid (which I did in coins), and was so strict about it. I'm fine with paying, but at least be more polite about it. The food was also meh.... our resort had much BETTER Mexican food. After the cenote, we finally made way to what we were the most excited about: Chichén Itzá. Our tour guide gave us some solid tips, but then promoted bug spray for the mosquitos, which they sold for 200MXN. On the bus, they charged us $80USD for my partner and I for the entrance fee, but when I looked at the ticket at the heritage site, the actual cost ended up being $45 Canadian Dollars. So, again, we were fooled into paying more. I did enjoy Chichén Itzá the most. The tour guide was informative, but I honestly wanted more time there. We were only at the site for 2 hours, not 3 like the listing stated. Plus, entering the site was wild because all the vendors try to get your attention and sell, essentially, the same things. Maybe I would've purchased a souvenir there if I hadn't been hounded all morning and afternoon already by the tour guides and the cenote/Valladolid vendors. Anyway, my partner and I did enjoy this part of the tour the most despite everything. Another good thing was that our driver, Jorge, was super fast! We got to Playa Del Carmen under two hours, but this was the cherry on top because guess what?! We had to get off the bus with our tour guide to wait for ANOTHER bus to bring us to Fifth Avenue.... we were dropped off at some random street across a gas station, and we waited for 15 minutes. This left me even more stressed because we weren't familiar with the area, and we had a dinner reservation to get to at 9pm. It was 8 something when the bus finally got us. This was all after tipping the tour company generously. I'm honestly really upset by this experience because Chichen Itza was supposed to be a highlight from this trip. Although everyone was nice, I'm not happy with all the upselling and scams. I get everyone has to make a living in Mexico because I also come from a place facing the same conditions, but this was excessive. I definitely won't be doing this tour again, and if anything, book a private tour or maybe book an excursion with your resort.

Be-ware - What they do not share with you is how much extra money you need for this! They stop at expensive shops for you to use the bathroom, and the stores hound you to buy.! Then they do not tell you to bring bug replant, and you can buy from them to avoid malaria!!! Then they ask for feedback and look at response in front of you! They bring tip basket and stand by your seat until you make a deposit… very unprofessional in my opinion…

12 hours on a bus 40 minutes at chichen itza - An absolute disgrace Unnecessary stops here there and everywhere The all you can drink and buffet is borderline a scam, as its part of your time at the centote. Spent 5 minutes in the cenote and just about had enough time for one plate of food and one small glass of beer. When you finally get to chichen itza after 7 hours they tell you to be back at the bus in 45 minutes. We Spent longer stopping at gift shops and toilets. I'd nearly dispute this charge on my credit card it was that bad. At the end they hand out feedback forms that presumably go in the bin, so that you dont go to the effort of leaving this review. Refund me and ill delete this. Wasters.

Irresponsible company - I paid for the Chichen Itza, Cenote and Valladolid tour for me and my 3 companions. They told me the pick up time was 7:20 am and to be there 10 minutes before. I arrived at exactly 7:10 am and they already left. I called the contact who contacted me from Cancun Sightseeing, never responded, never called me back. I called Expedia who I booked the tour from and they contacted them, but they did not want to refund my money. Bassictly they stoled it. NEVER trust this company. Very irresponsible.

Great sights, awful tour - This regards the Cancun-sightseeing Chichen-Itza tour, which we booked through Expedia … Firstly, the staff on the bus were not “tour guides”, so much as sales people for various souvenir vendors, visits to which formed a large part of the tour. Ultimately the main and side attractions did not disappoint. Chichen Itza is fabulous, and swimming in the cenote (underground sink hole) was a unique and memorable experience. But the commercial tourist crap in between put a damper on the whole thing. Yes, tour guides the world over take their customers to businesses from which they get some kind of kick-back, and poor countries need the revenue, but this was way overboard. It started on the bus, when the staff tried to sell us on some cheesy replica of a Mayan calendar at our first stop and did a sales job for the tequila vendor at the same place. It continued when we got there, with the guide/huckster giving long spiels on other souvenir trinkets we should buy, then leading us to the previously touted tequila shop. The cenote that all this retailing was attached to was almost an after-thought (for the sales-minded guides). These characters also provided the so-called “guided tour” when we finally got to Chichen Itza, telling us virtually nothing about the history, construction or life of the place, while offering up a few fun facts. The tour culminated at - where else - a souvenir stand. The tour ended with a totally unnecessary stop. Vallalodid is a not unpleasant but wholly unremarkable so-called “colonial town.” The main reason for going there was to visit a jewellery and - wait for it - tequila store the tour companies have some deal with, and that was filled with a stunning number of annoying salesmen. Going there made an already long day even longer - 13.5 hours in our case - that meant we missed our dinner reservation. My recommendation? If you can possibly afford it, hire someone independent to provide a private tour where you set the itinerary. Meanwhile, shame on Expedia for partnering with these guys.