This is a must!! Please please go and upgrade - A little bit disappointed by the long lines to book in esp as we were platinum guests. This could easily be rectified with a dedicated counter server. Anyway… 100% would recommend this to anyone, couples, family, friends. Literally about 20 guests on our boat. Inc small children. Louis was the boss. A mature Mexican chap who is wonderfully bilingual and his crew were a hard working diligent team who had one goal… to make sure we were happy and “hydrated” 🥂🍻🍹+++ We snorkeled. Didn’t see much beyond sea grass and statues. But great non the less. Even as non drinkers we sampled the tequilas and local atmosphere The cart ride was good fun. Great photo opportunity and again Louis and his team made sure we were safe and having a great time Then the lunch…too much food, too much booze, too much awesome music with out beach DJ…she was rocking out some great 80/90/2000 remixes Great swings, sand and sunshine We booked with Viator (they’ve never let us down), got a basic package 50% cheaper than the hotel wanted. Then we upgraded to a platinum package… so 20 to a catamaran instead of 60 and a better service all round US$59 basic then added Mex Pesos 45 to upgrade to platinum Our On board photographer who took amazing shots and you can buy a whole download from her for only US$50. Worth it! They were emailed to us the next morning Worth every penny!! Please tip these guys well. They were fabulous **if you can pay cash in pesos you’ll get a much better deal on everything Albatross Sailing Team…. A Dream Team

Very enjoyable day .... - Very enjoyable day . we was asked if we would like to put our name down to hire a golf buggy, we did then before we docked we changed our minds. we was charged £10 to cancel.??? The rest of the trip was good.

Weather wasn't good, didn't sail but excellent customer service! - Unfortunately the weather wasn't good for us to go out, but the tour operator kept us informed about the canceled trip. We were offered a refund or to reschedule, we opted for the refund as we didn't have the time to try again. Our money was refund to our credit card that same day - excellent. Shame we missed out on the sailing but we will look to book this day tour next time. THANKS!

It was an awesome experience except for the food need to improve. Also waited too long for the transportation going back - I really enjoyed the trip to Isla Mujeres. The crew ship team were awesome & took good care of us. The sailing and the Isla Mujeres tour with the golf cart are the best experience.

Mediocer - We went for the snorkeling but was very very rushed. Maybe got to snorkel for 20 minutes. The boat ride was fun. The island we went to was not. Food was terrible and very crowded. And basically had to pay to use the beach.

Needs improvement - When we got to the marina, the staff checking out your details wanted to charge us an additional $20 per person for the van that picked us up and dropped us off at the hotel even though my tour voucher said hotel pick up and drop off included. It was extremely stressful and annoying. After 30 minutes out Viator representative, Raul, was able to call me and I handed the phone over to the reps at the marina checking us in. They finally let us through. We were placed on a the boat called “Big Chill”, and I hope I will never be placed with them again. I’ve done many trips and this is by far the worst when it comes to the vibe of the crew. They were not in good spirits and always had a straight face with no enthusiasm. I asked a your guide for some soda and they said “the bar is closed” even though it’s all you can drink. I asked another guide to ask the captain to play some “bad bunny” and he responded with , “you ask him. He’s over there”. At the ride back from the island to the marina, they didn’t do any “show” of any sort to get the spirits up. If It wasn’t for the a family of Colombians who were on the boat with us, the ride would have been extremely boring. For the first time out of the tens of excursions I have done, I did not tip. We just got unlucky with the boat we were placed in, and I hope they improve. I will add, the main gentleman speaking and guiding us who they were calling “Gordo” did his best. The photographer was also nice. The rest of the crew needs further training.

Nice hike, but bad Yalku Tours service. - Review Poor not so much for the excursion in the strict sense, but for the organization and assistance provided by Yalku Tours. The excursion service is provided by an external supplier that owns the catamarans and has specific rules. In fact, it was not possible to snorkel for children under 9 years and as a result an adult remained on board with them. These rules are not made explicit by Yalku Tours during the booking and in any case minors and adults pay anyway. Moreover, when booking, the transfer service requested by the hotel to the pier was confirmed first, then, after making the payment, the transfer service was confirmed not by the hotel, but by Playa del Carmen. In general, due to the lack of information and assistance provided, I would recommend NOT to contact Yalku Tours. The same external providers of Tours and excursions services (very good and competent) can be booked separately or through other agencies.

Worse tour ever - The snorkeling was not even a reef and they did not provide us fins so we had to swim super far in super deep water and saw no fish and were exhausted for nothing. The food was terrible and the drinks were watered down and cheap. It was a total scam. Waste of time and money so Not worth it!!!

Would have been fun if they did not get confused - When we got there they did not have our reservation, so we were unable to go. We are now hoping we get a refund since they were so confused and did not have our reservation. The people there were very nice but the contact number given was no good. No one answered the phone

Worst Tour Ever - If you want to be upsold, dropped off at the wrong pier, wait in line in the hot sun for 1.5 hours, told you can't see the island or leave the beach they drop you off on unless you pay $40 more, picked up and dropped off on another random beach, and then taken to the middle of the sea to snorkel (no reefs, no turtles, very few fish) for at best 15 minutes, then this is the tour for you! This was seriously the most misleading and frustrating tour I've ever experienced. Save your money and book through a different company.