Please wait in the hotel lobby 3 hours before your flight departure time. Your driver will identify you either through eye contact or by reading your name from the pickup list. The hotel pickup service is available 24 hours a day.

Frequently Asked Questions:

Q: Do you offer pickup from my hotel?

A: This pickup service is priced for hotels located in the downtown area of Shanghai only. Downtown Shanghai includes the districts of Huangpu, Jingan, Xuhui, Changning, Yangpu, Hongkou, Putuo, and Pudong. Hotels located in other districts, referred to as Outskirts Shanghai, will incur an additional charge. Please verify if your hotel is in downtown Shanghai before booking. If your hotel is in Outskirts Shanghai, the local travel agent will inform you within 24 hours about the extra cost, which must be paid in cash to your driver (Plan A). Your consent to this additional charge is necessary. If you do not agree to the extra cost, the booking will be canceled, and you will receive a refund (Plan B).

Q: What should I do if I cannot find my driver?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person to determine your exact location. Please remain where you are. Your driver will come to you. Do not move or attempt to go to the airport on your own.

Q: How can I modify a reservation?

A: Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: How can I cancel a reservation?

A: Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: Will the driver call me before pickup?

A: No, the driver does not speak English. The local travel agent will assist you.

• Backup support by English speaking company staff after reservation
• Pickup from Downtown Shanghai (Huangpu, Jingan, Xuhui, Changning, Yangpu, Hongkou, Putuo, Pudong)
• One way hotel to Hongqiao Airport or Pudong Airport transfer by private air-conditioned vehicle
• Meet by friendly professional driver at hotel lobby

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities
• Pickup from Outskirt Shanghai (Baoshan, Jiading, Minghang, Songjiang, Qingpu, Fengxian, Jinshan)

Hongqiao Airport is a 30-minute drive from the city center, while Pudong Airport is situated on the outskirts. If the hotel bellboy is unable to secure a taxi for you promptly, the stress of waiting for a taxi can be overwhelming during weekends and public holidays. For those who like to have everything organized in advance, this pre-booking service is highly recommended. It offers a private transfer from the hotel to the airport, and an English-speaking staff member is available to assist you once the reservation process is complete.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show or late arrival.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.