1. Booking Confirmation
   Once you have chosen your preferred transfer service, kindly provide your flight details (including flight number and estimated departure/arrival time), along with your name and WhatsApp number for easy communication with the driver.

Please indicate whether this is a pick-up from Noi Bai Airport or a drop-off from the Hanoi city center.

2. Pre-Transfer Communication
   Driver Contact & Coordination: Approximately 12-24 hours before your transfer, you will receive the driver’s contact number (via WhatsApp/iMessage if available), vehicle license plate, and car model (if available). For airport pick-ups, the driver will track your flight to ensure timely service.
   Convenient Customer Support: Contact our support team directly at +84906168558 for any last-minute inquiries or changes.

3. Pickup Details & Meeting Point
   Airport Pick-Up: Meet your driver at a designated location in the arrivals area (Gate B at Terminal 1 or Column 15-Gate A at the International Terminal), where they will hold a sign with your name for easy identification.
   Hotel or City Pickup: The driver will meet you at the hotel lobby or the specified address, arriving promptly at the scheduled pickup time.

4. Comfortable & Reliable Transfer
   Vehicle Standards: Enjoy a comfortable, air-conditioned private car with clean interiors, ample luggage space, and amenities such as bottled water, phone charging ports, or tissues (subject to availability and service class).
   Driver Professionalism: Your driver is a local professional with extensive route knowledge, ensuring a smooth and safe journey.

5. Arrival & Drop-Off
   Arrival Notifications: As you near your destination, the driver will inform you of the expected drop-off time.
   Destination Drop-Off: At Noi Bai Airport, you will be dropped off at the departure terminal entrance for easy access to check-in counters. For Hanoi city destinations, the driver will provide curbside drop-off or assist with luggage as needed.

6. Post-Transfer Support
   Follow-Up & Review: After your transfer, you may be prompted to rate and review your experience, helping us maintain and improve our high service standards. Should you need further assistance (e.g., lost and found), our customer support team is available for feedback or assistance.

• Private transportation
• In-vehicle air conditioning
• All fees and/or taxes

• Personal expenses

The transportation service excels in delivering a seamless, customer-centric experience. It provides flexible solutions for airport pickups and drop-offs, featuring real-time tracking and flight monitoring to guarantee punctual service. Professional drivers ensure a safe and smooth ride in clean, comfortable vehicles. The service emphasizes clear communication by providing driver details in advance and offering responsive customer support for any last-minute requirements. Designed to make travel stress-free, reliable, and personalized, it offers convenience and peace of mind throughout the journey.

For a full refund, cancel at least 24 hours before the scheduled departure time.