Private Shuttle: Cancun Airport to Playa del Carmen

Experience premium, stress-free airport shuttle service to Playa del Carmen. Save time and money with our reliable, private van transportation. Book now for a seamless journey.

Duration: 1 hour
Cancellation: 24 hours
Highlights

Your private transfer service starts with a pickup at your specified time from either Cancun airport or your Playa del Carmen hotel. The driver will meet you at the designated meeting point inside the arrival terminal or in your hotel lobby, assist with your luggage, and ensure you are comfortably settled in your private air-conditioned vehicle.
Once you…

What's Included
  • Private transportation
  • Pickup and drop-off from designated meeting points
  • All Fees and Taxes
  • In-vehicle air conditioning
  • Hotel/port pickup and drop-off
What's Not Included
  • Transfer to other areas has an extra cost
  • Food and drinks, unless specified
  • Transfer to hotels outside Playa del Carmen (It has an extra cost)
  • Baby seat subject to availability with additional cost
Additional Information

Your private transfer service starts with a pickup at your specified time from either Cancun airport or your Playa del Carmen hotel. The driver will meet you at the designated meeting point inside the arrival terminal or in your hotel lobby, assist with your luggage, and ensure you are comfortably settled in your private air-conditioned vehicle.
Once you…

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Customer Ratings
4.1
(103 Ratings)
5 stars
4 stars
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1 star
Janette
Feb 21, 2026
Playa del Carmen experience - The drivers were prompt and friendly. Our first one had to wait so long for us to het our luggage!! He was very informative on our way to the hotel. Both drivers were very good.
Review provided by Tripadvisor
Pamela
Jan 19, 2026
Airport transportation to Playa del Carmen. Strongly recommend! - Very efficient on communicatiions and guidance that assisted me prior to my arrival at the airport to include passport control, luggage and meeting location.
Review provided by Tripadvisor
Avery_d
Feb 22, 2026
I would recommend. - They were very flexible with our flight delays. The driver got a little turned around in Playacar, but it was it was a positive experience. I would recommend.
Review provided by Viator
Aura_s
Jan 31, 2026
Although we had the... - Although we had the assistance of another vendor to find the Caribbean Transfer rep, once we were processed in, everything went smoothly. The ride to Playacar was uneventful, even with the heavy evening commute. (Just a heads-up to future customers: the meeting point after you go through customs, is a zoo. There are a multitude of shuttle services and you sometimes get hustled. We prepaid, so we just ignored all the hoopla and come-ons.) That said, the ride was comfortable, the driver attentive to our needs. The reason for the four stars, is because we couldn’t find “our shuttle service” and we were getting concerned about our ride. We still recommend Caribbean Transfer as reasonable (this was a private, party of two shuttle). Win-win for all. ****
Review provided by Viator
Luckywhoowhoo
Jan 16, 2026
Would use again - Caribbean transfers was a good transportation I would use them again the only parts I didn't like was I couldn't find them when we first got out the airport but finally after about 15 minutes we found them the ride back was great he was right on time . And the communication on the way back was awesome.
Review provided by Tripadvisor
309stacieo
Feb 12, 2026
HORRIBLE - HORRIBLE!! At the airport, couldn't find the representative, even had other companies trying to help us. After an hour, someone found her and she STILL didn't have a driver. Requested a full refund and went with another company. They had a driver for our hour trip, within 20 minutes. Do not use them.
Review provided by Tripadvisor
A3840gvcharlesw
Jan 6, 2026
Recommend you do not use these people - Paid for a round trip from Cancun to Play del Carmen. We finally arrived after our driver was 35 minutes late for pickup. Contacted the service for our return trip only to learn that it had been canceled by the company tour operator. Tried to contact them via phone number which was never answered and eventually disconnected from the call. Then email and text and received no response. Do not recommend this service because they are apparently unreliable leave you stranded in a foreign country without transportation
Review provided by Tripadvisor
Denis_l
Jan 3, 2026
The ride never came we... - The ride never came we were told that you had no driver base on the airport after checking with the # we had so we fence for ourself
Review provided by Viator
Stephanie_g
Dec 31, 2025
Do not book!! Poor service and communication - Arrived at meeting point at airport as instructed. Was told driver would be arrive in 20-30 minutes. Waited almost 2 hours to be picked up, with poor communication from company during wait time (every time I asked when the driver was arriving or how much longer for wait, I was told driver is on the way, 20 minutes away…too many excuses!!) Did not check into my hotel until almost Midnight, after a long travel day that started at 5:00 AM!!
Review provided by Viator
Christopher_j
Dec 29, 2025
Caribbean Transfers Terrible Service - The experience was terrible. I had to call the operator several times after my arrival. They were over 30 minutes late picking me up from the airport.
Review provided by Viator
From $12
up to 8 guests
1 - Adult
Cancellation: Free cancellation up to 24 hours before the start of your experience (local time).