Great Ride - Easy to locate our driver. Friendly and helpful. Dropped us safely and timely at our hotel. Clean, comfortable vehicle.

Rome limo experience - Nice driver, who was waiting for us for more than we expected. It took us 2 hours to go through customs and take a language (5 minutes). Nice brand new Mercedes sedan.

Smooth transportation - Very professional. He was waiting for us and took the most direct route from the airport to where we were staying.

Amazing! - The driver was right on time! Very helpful! -The van was so spacious! Everything about this experience was Perfecto!

Nicco was the best. - Nicco was our driver and was excellent. On time, polite and friendly! He met us quickly and helped with our bags to his car. Chatting with us all the way.

Quick and easy. Once we... - Quick and easy. Once we got luggage and I sent a message to say we were ready the driver was there to get us in less than 5 min.

Flexibility much appreciated! - We ended up on a different flight than originally planned - our driver had already left to pick us up and our new flight was several hours later. While the problem was on my end (I had forgotten to change the time on our booking), the driver was still willing to wait and take us to our hotel (there was an additional but reduced charge which we found very reasonable since the fault was mine). The driver was friendly and assisted with bags and with finding us (it’s a crowded scene in the lions area). Would happily use again.

The driver was waiting... - The driver was waiting and very friendly. It was nice having a car waiting at the airport and not having to deal with the taxi.

Excellent The driver was... - Excellent The driver was so helpful and knowledgeable Traveled to our accommodation timely and safely. Neither are easy in Rome

Very bad experience - Not a good Viator experience. My flight supposed to land st 8:00am. Not knowing the immigration process I asked the driver to pick up at 9:00. He said he will be there and would wait for 1.25 hour from the time the plane lands. Based on that input, we assumed he knows the plane landing time since we provided the flight information. Therefore he would be there after the plane landed. We were out by 8:25am, since the driver was not there, we waited. We waited until 9:20 after multiple texts to him without any response we decided to leave. When we were walking out to the exit, we saw our name plate. He just arrived there, I have been pacing the area back and forth for almost a hour and had not seen him. He arrived later than my original requested time of 9:00am. As we waked out to where his car parked, he did not helped with our luggages just kept walking ahead of us. He texted on his phone through out the ride to the hotel. It was an experience so different from the previous day when I also booked a Viator driver. We paid $95 for the ride to the hotel, when the driver did not showed we checked for uber and the uber ride to the hotel at that time was $71. We would have been better off taking the uber.