Service Process – Important Information Before Booking

Trip Confirmation (2 Days Prior)
An email will be sent 2 days before your scheduled service to confirm the details of your pick-up, including date, time, and location. Please note that driver details are not provided in advance as they may change.

Driver Contact
The driver will reach out to you via WhatsApp or email either the night before or on the day of your service. Ensure your WhatsApp number is accurate and accessible.

Airport Pick-Up – Real-Time Flight Tracking

• Meet & Greet: The driver will be waiting in the arrival hall with a name sign. Enjoy 90 minutes of complimentary waiting time after your flight lands.
• Non Meet & Greet: A detailed map of the pick-up location will be sent to you in advance.

Non-Airport Pick-Up
For city or hotel pick-ups, the driver will wait for up to 15 minutes at your confirmed meeting point, such as the hotel lobby or entrance.

Vehicle Options – Fully Insured, Comfortable Private Cars with Professional Drivers

• Up to 5 Passengers: Accommodates up to 5 suitcases (24-inch size). Toyota Alphard or similar.
• Up to 8 Passengers: Accommodates up to 8 suitcases. Toyota Hiace.

Please choose the vehicle type based on the total number of passengers and the size of your luggage.

• One-way private transfer
• 15-minutes of waiting time (for hotel pickup)
• Half an hour of waiting time (for airport pickup)
• 1 booster seat for children aged 3-6 years (availability varies)

• Extra waiting time per 30 minutes
• 22:00–00:00/5:00-5:59 Nighttime Surcharge
• 00:01–04:59 MidNigh Surcharge
• Out-of-area location per kilometer
• The provider is not liable for losses caused by flight delays
• Passengers or luggage exceed vehicle limit

For up to 5 passengers, enjoy a private transfer for ¥15,800 JPY between Haneda Airport (HND) and central Tokyo areas like Shibuya and Shinjuku. Opt for a one-way trip or book a round-trip to access exclusive discounts.

• The driver monitors your flight and will wait up to 90 minutes after landing, or 30 minutes from your chosen time.
• Optional add-ons include booster seats and a name sign pick-up at the arrival hall.
• Enjoy door-to-door service from your Tokyo hotel or address.
• Email and chat support are available for any inquiries before your journey.
• Travel in clean, insured vehicles with professional drivers.

This service offers a simple, stress-free, and excellent value for travelers who prefer to have everything organized in advance.

For a full refund, cancel at least 24 hours before the scheduled departure time.