Great Service When we Needed it Most - We booked Gypsy Travel through Viator. We were heading to Cozumel; flying first into Cancun. We arranged private transportation with them for my wife and I to pick us up at the Cancun airport and take us to the ferry Cozumel Playa Del Carmen ferry terminal. When booking with Viator, they offered both a group and a private transport option. I was originally thinking the group options would be fine; but, was upsold on the private option by the Viator agent helping me to secure the reservation. The private option turned out to be the right call for us and I’m glad we paid the relatively small incremental amount for the added flexibility. Our flight to Cancun turned out to be rerouted to Houston for an equipment issue; setting our actual arrival time back ~ 3 hours from the original ETA. Elina, from Gypsy, was our savior during it all. She established contact via WhatsApp well before we departed our original flight. She initially shared substantial helpful information on how the meeting at the airport would go down and confirmed they had the correct arriving flight details. We were all set until the pilot announced mid flight the rerouting and the uncertainty in our arrival that resulted. We WhatsApped Elina as soon as we heard. She was great; reassuring, flexible and competent. She let us know the driver would be set for a new time as soon as we had it. Over the next hour we gave her two different eta updates as our situation changed and she adjusted easily and reassuringly. Once we arrived late in Cancún, she was on it! Walked us through the baggage claim process and coordinated the timing with the driver. When we left the secured airport area, she sent a picture of the sign the driver would be using. Once we connected with the driver I realized our late arrival put us at risk of actually making the last ferry over to Cozumel. Elina was super helpful assuring us we would still make it on time. She helped to let the driver know our situation and shared ferry schedule information with us. When we got to the ferry terminal, with little time to spare before the last ferry over, the driver even parked and walked us over to the ferry terminal to help us secure tickets and get on the ferry. Above and beyond! We were really happy we booked the private option and really happy with the driver, Elina and Gypsy Travel via Viator.

Amazing airport pick up - friendly staff - Amazing and great communication. Fast pick up and signs where to go and for us. We were worried when we were late and the staff messaged us.

Excellent service from port - Excellent service. On time with very good communication. Would recommend, especially if you need to come/go from the port to/from Riviera Maya

Great ferry transfer to hotel - Overall great experience with a need to transfer from the ferry to our hotel. Our ferry was delayed and we got lost finding the meeting point and our driver was very understanding. Communication was good with confirmation occurring closer to the actual date/time than I would have anticipated, but it happend and was very good afterwards. otherwise a great experience

Recommend - Our driver was exceptional. Great driver very very personable. He stopped at the store for us so we could grab a few items

Very good option for transportation - The driver was Professional and on time. Very careful driver. Communication from agent was excellent. Descent van. I requested a car seat and the driver had one available.

Effortless airport transfer to and from resort. Perfect. - Service was perfect in every way. Timely pick -up and drop-off. Clean. Roomy. Best of all Elena responded immediately to any communication, and always with the answer I had hoped to hear. Highly recommend.

Highly recommend - Jade tours was on time, fast and friendly. Clean van anc even asked if we wanted to stop for anything. Highly recommend.

Smooth experience - On time, great communication and a lovely driver - easy to find and very professional. Thank you for making my trip beginnings so smooth

Very good - We were picked up on time. The van was very clean and the condition was very good. The driver Fernando found and returned my daughter’s AirPods after we got out of the van. The only thing that could be improved was the communication before the trip started. I had asked questions via Viator but there was no answer. After we landed, the communication via WhatsApp was clear and timely. I would give 4.5 stars if there were such an option.