Perfect day!!! - Our tour guide Rosie and our driver Alberto were amazing! we rode in a comfortable air-conditioned van with another couple and a family, so we were a nice small group. They had cold waters for us. We were able to leave a little early since everybody showed up on time so we beat the crowds out to the ruins. The weather was perfect and the ruins were so interesting, we saw a few little animals as well our guide, Rossy was so informative and answered all of our questions and we learned so many interesting facts. We had a short ride to the lagoon, it was absolutely beautiful and the food was hot and ready to go as soon as we arrived. We had delicious drinks and the tacos were so good, we are still thinking about them! That pineapple salsa is delicious! We were able to swim and relax at the lagoon for a good amount of time before heading back to the boat. I had us there with plenty of time and they kept track of what time we needed to leave so we were truly able to relax!!! on the way back we stopped at a fruit stand and got to sample some of the fresh fruits, and some homemade breads! Everyone loved it! Very highly recommend this tour!!!!

So glad we booked this tour! - We booked this tour as an excursion during the Porta Maya stop of our Western Caribbean cruise. Our guide was animated and fiercely, our driver was excellent, and the destinations were well worth the price of the excursion! We loved seeing the Chacchoben Mayan Ruins, so interesting! Bacalar Lagoon was more beautiful than I imagined! The guide took us to was a lovely private grassy area with beach chairs, a pavilion, a pier, and kayaks/life jackets. The lake was stunning and there were cute piers/beach houses half hidden in the shore of lush vegetation. When we first arrived at the area, there was a delicious hot lunch of chicken and pork tacos, piña colada‘s, and other drinks waiting for us. There was also a bathroom and changing room. Everything about the scene was so peaceful and pleasant. They allotted just the right amount of time to eat lunch, relax, and paddle up and down the shoreline for a little while before we had to head back to our cruise.

Great time - Best tour guide at the ruins. Better than the through the cruise. Love the passion of the tour guide. The lagoon was wonderful, food was great. I would do this again.

Great time - Amazing excursion. Yoshi was a very informative guide and took the time to answer all our questions. Thank you.

Mayan History at its Best - This was a great tour & not difficult to find our guides. The transportation was very nice with great AC. Our tour guides were extremely knowledgeable & enjoyed sharing the culture & history of the Mayan peoples, as well as current history of the area. From our guide on our first bus, to Eric, our guide at the ruins, the sincerity & appreciation of the Mayan culture was shared & gifted to us as a treasure. We really had a wonderful time. Our lunch/lagoon experience was equally lovely & our hosts were kind & generous. Very glad we chose this tour.

Very good excursion but weather impacts ultimate experience - My family of 4(kids 12 and 10) enjoyed this excursion. Magalie ran the whole thing and was very informative on the ride out. She's with you the whole way, even when Edder was narrating the ruin portion. The ruins were amazing and it was great to see. It was nice having a knowledgeable guide like Edder, although I will say I think he talks at tad too much(repeats himself). He was a really nice guy, just trying to be honest about the experience. The Lagoon was really nice, although we were told we wouldn't be able to see the full 7 colors because of recent storms. We saw 2 or 3 but it was still a good experience. What kept it from 5 stars was just that the water was really choppy and somewhat rough. We couldn't use 2 person kayaks because they were taking on too much water. I didn't feel fully comfortable with my 100lb daughter kayaking by herself, even though she was wearing a life jacket. And I couldn't take her out there because we couldn't take the 2 person kayaks. Magalie helped serve us our drinks with the food. You get 4 tacos, choice of al pastor or chicken fajitas. Even my kids thought they were really good. Overall a very good experience. I might do it again if we knew the water would be in a different condition but either way, we enjoyed ourselves.

Disappointing - We knew this excursion would be shorter than usual since we were only in port for seven hours. Before our cruise, we confirmed with the tour operator that we needed to be there by 8:00 AM and would return to port by 1:30 PM to board our ship on time. We arrived early, around 7:50 AM, expecting to depart promptly at 8:00 AM for the Mayan ruins. However, we ended up sitting on the bus for nearly an hour, waiting until 8:50 AM for the operator to gather everyone. This delay significantly cut into our time at the ruins—we had just 20 minutes to snap a few pictures before being rushed back onto the bus. There was no time to explore, shop for souvenirs, or truly take in the experience, which was incredibly disappointing. The lagoon portion of the excursion was much better; we had about an hour and 15 minutes to eat and relax, and we have no complaints about that part. However, the return trip was another issue. Despite assurances that we’d be back by 1:30 PM, we didn’t arrive until 1:50 PM, forcing us to sprint to our ship to avoid being left behind. The only reason this isn’t a one-star review is because our tour guide and bus driver were excellent. However, for a group of eight people who collectively paid nearly $1,000, spending less than two hours on actual activities while wasting so much time on the bus was a huge letdown. The tour operator needs to improve organization, manage expectations better, and follow through on promises. Unfortunately, this experience did not live up to what was advertised.

Ruins great- save your money on the rest - The Myan Ruins was phenomenal. The guide was so knowledgeable and did great. The beach and lagoon was a complete disappointment. Not worth the money. I’d do the Mayan ruins alone and save the money.

Poor customer service and horrible bus! - When we arrived to the check-in point we were told that the water was brown at their normal resort so they were taking us somewhere else for the lagoon portion of the adventure. Didn’t think anything of it at the time but I can assure you where they took us was nothing like what was in the photos we saw on their site. While on the bus to the ruins there was dripping water from the top over a bunch of seats. It wasn’t horrible for most except for one teen who had water regularly pouring on him. The tour of the ruins was good, we were all happy with our tour guide Lorenzo. I was disappointed when we were split into groups after that and the people going to the lagoon were going with another guide (I think Jose) instead. Hopped back on the bus for the long journey to the lagoon. Upon arrival it started raining a bit but we all got off the bus and got our first ‘free’ drink. We didn’t even get to start eating our lunch when the skies opened up. It was a downpour and there was VERY limited area of protection. Some guests had use of umbrellas but only a handful of all of us that were there. Not sure what made them so lucky. I was in a smaller group standing like a pack of sardines in the life jacket hut as we watched the pouring rain and lightning. A couple of people went to get food but there was only a few inches of overhang to stand under. There was also a ‘tent’ which turned out to simply be a sun shade as it didn’t provide any protection from the rain. Others were standing in the bathroom and some simply ran back to the bus. Jose and a few other employees were nicely protected under their umbrellas but didn’t do anything to offer to walk customers to the food, bring another drink or better yet, walk them back to the bus. After awhile, with no letup in the rain the entire bus load decided we’d get back on the bus and leave. It was a complete fend for yourself ordeal with a bit of an uphill through the mud and running water in the pouring rain. As my daughter and I were walking towards the bus while covering our heads with life jackets I saw an employee walking toward the food hut holding an open umbrella and about 6 other closed umbrellas on her arm. I asked if we could use those to get to the bus and she looked at me like I had 3 heads. She said, well, I’ll need to get them…OK, then walk to the bus after me with your already open umbrella and get them!!! Without waiting for any further response, I took two from her arm and we walked up to the bus. On the bus ride back many were all covered with our towels as we were cold and wet…oh, and hungry as we didn’t get any food. Even though we didn’t get to take advantage of it, the lagoon area looked like the something from the other side of the tracks. Not a welcoming or resort feel as described. Then it proceeded to be an hour and twenty minute bus ride back. The poor folks sitting under what looked like the TV screens were getting literally soaked with dirty water. It wasn’t a drip it was a full deluge of water for the entire trip. To top it off, towards the end, the bus needed to pull to the side of the road because the door opened and they couldn’t get it shut! That seems super safe!!! Understanding the tour company can’t control the weather, they can certainly control where they take us, the customer service of their staff and the quality of the transportation they provide. I was appalled that one staff member didn’t want to provide us with umbrellas that weren’t being used and others simply stood at the bar with umbrellas for themselves and not once did the guide or the bus driver try to do anything about the water pouring into the bus nor did they ever even comment about it. Lastly, the description of the tour should have better explained how much time would be spent on a bus. It only mentioned the initial 50 minutes to the ruins, not the additional 30+ minutes to the lagoon and most certainly not the hour and twenty minutes back from there. I might have selected my excursion differently as we spent many hours of the day on the bus.

Awful Customer Service, money scams. - This company is not accommodating when you’re traveling with kids. Upon booking the excursion in the special references I provided a time frame of which my family and I could disembark the boat and asked to them to inform us if we can still go on the excursion or should we look into something else. I was never contact regarding the time I gave and they proceeded to book us on the excursion. When we arrive the disembarking the boat was lengthy and the port takes 20 mins to walk through, longer than any of the other ports we visited. When we finally arrived at the site outside of the port where they asked us to meet the tour was gone. They only have one tour bus and we were told there would be no reimbursement or tour we could take.