1️⃣ Booking Confirmation
Upon making a reservation via Viator, customers receive an instant confirmation containing all service details. The team then reviews the information and arranges the transfer based on the selected date, time, and pick-up location.

2️⃣ Collection of Passenger Information
Post-booking, customers are requested to provide essential details such as flight number (for airport pick-ups), arrival or departure time, hotel address, Airbnb or residence, number of passengers, and luggage. This information facilitates efficient service planning.

3️⃣ Flight Monitoring (Airport Pickups)
For pick-up services at José María Córdova International Airport, real-time flight tracking is conducted. In the event of delays or early arrivals, the pick-up time is automatically adjusted to ensure the driver is present upon arrival.

4️⃣ Driver Assignment and Vehicle Preparation
A professional driver is assigned in advance. The chosen vehicle (sedan or SUV) is prepared, cleaned, and inspected to provide a comfortable, safe, and air-conditioned transfer.

5️⃣ Pick-up Service
At the scheduled time:
For airport pick-ups, the driver will meet passengers at the designated arrivals area.
For hotel, Airbnb, or residence pick-ups, the driver will arrive at the specified address on time.
The driver will assist with luggage and confirm the destination before commencing the journey.

6️⃣ Private Transfer
The service is entirely private, exclusive to the reserved group. The journey proceeds directly, safely, and without unnecessary stops or shared services.

7️⃣ Arrival at Destination
Passengers are dropped off directly at the hotel, Airbnb, private residence, or airport terminal, concluding the service efficiently and smoothly.

8️⃣ Customer Service
Throughout the service, the team remains accessible via Viator to offer assistance and ensure a reliable, high-quality experience.

• Private transportation

For a full refund, cancel at least 24 hours before the scheduled departure time.