For A/H (Airport to Hotel) transfers, a professional driver will greet you at the arrival hall exit with a Name Board displaying your name. The complimentary waiting time is 1 hour beyond the actual arrival time, giving you a total of 2 hours free waiting time after landing. This allows ample time to pass through airport border control, customs, visa checks, and luggage collection procedures without worry! Please provide the pick-up name, flight number, and drop-off address.

For H/A (Hotel to Airport) transfers, the meeting point is in your hotel lobby. The driver will be there with your Name Board at the appointed time. Typically, pick-up is scheduled 3.5 hours before international flights and 2.5 hours before domestic flights. During peak hours or at certain airports, an additional hour or more may be necessary to ensure timely arrival. Please provide the pick-up name, flight number, and airport terminals.

Please Note:
• Tips are not included and are at your discretion.
• Unless otherwise specified, the waiting time is 2 hours after the actual arrival time. After this period, the vehicle will be released.
• If your flight is delayed, we will monitor the flight information in advance and adjust your pick-up time accordingly. For connecting flights, please note that we can only verify the flight details printed on this voucher.
• If you cannot locate our local representative for any reason, it is your responsibility to call the number on your voucher for assistance before making alternative arrangements.
• If your pick-up/drop-off details change, you must update your booking immediately.
• Unless otherwise stated, one piece of medium-sized luggage is allowed per person. Hand luggage should be small enough to be carried on your lap. If your luggage exceeds the vehicle’s capacity, you will be responsible for arranging and paying for a taxi to transport your luggage.

• One-way private airport transfer in an air-conditioned MPV

• Excess luggage charges (where applicable)
• Gratuities
• Guide service

This service offers a one-way private transfer between the airport and a hotel in downtown Shenzhen, providing the most convenient and secure transportation with a legally qualified vehicle. All costs are included, with no additional charges. The driver will greet you at the pick-up area of the arrival hall or hotel lobby with a name sign, allowing you to enjoy a reliable, stress-free private transfer service.

• Transfer from the airport to your hotel or from your hotel to the airport
• The vehicle provided complies with all relevant laws and regulations, and is fully insured
• Travel in a private, air-conditioned vehicle
• Relax as a professional driver assists with your luggage
• 24/7 emergency customer service is available, and if you reserve the vehicle before 12 pm, you can request multilingual customer assistance if needed
• Free cancellation available 24 hours a day

Vehicle: 7-seater MPV

For a full refund, cancel at least 24 hours before the scheduled departure time.