Mar 15, 2025
ADI MY SAVIOUR - Adi from AUSWASH was cleaning the bus after our tour yesterday and he found my wallet. (Photo attached of my saviour). I had lost the wallet the day before on our tour and was very stressed.
He not only called me the next day after our tour but returned my wallet to me at our apartment.
Adi is one of a kind with such integrity and honesty, a rare thing you find in a person these days.
Below is a photo of my saviour Adi.
Review provided by Tripadvisor
Mar 10, 2025
Had a great group of people on the tour and our guide Wazza was fantastic! He was very informative about each vineyard.. - Wazza was amazing great humor and so much knowledge of the region. Was a great experience so some lovely people also on the tour
Review provided by Tripadvisor
Feb 24, 2025
Great Day - Deep was a great guide for our day! Fantastic variety in all that Barossa has to offer, with interesting commentary along the way. All wineries had something different to offer, and Maggie Beer’s a highlight 😊 Definitely recommend, thanks Deep!
Review provided by Viator
Feb 12, 2025
Happy visit to the Barossa Valley - Great day in the Barossa. Enjoyed all the info from Deep. Well organised. Enjoyed the group. Lunch okay. Would recommend
Review provided by Tripadvisor
Jan 24, 2025
Incredible Tour - Amazing experience, Paul was fantastic! Tasted some great wines, seen some local wildlife and laughed all day! Only 5 of us on the tour today and a great group!
Review provided by Tripadvisor
Jan 14, 2025
Good day trip to the Barrosa - There were only four of us during the trip! Flexible itinerary. We visited a good mix wineries. Our guide (Paul) was a "local" and is very knowledgeable.
Review provided by Viator
Jan 3, 2025
Great day and tour was sufficient. - A great small group experience.
Purchased some delicious fresh cherries from the farm. Lunch and wineries were great.
Review provided by Tripadvisor
Nov 26, 2024
Amazing Tour of the Barossa! - Such a fun time visiting great wineries and Maggie Beers was awesome. Paul was a great tour guide and we would highly recommend!
Review provided by Tripadvisor
Jan 15, 2025
Nice wineries, but a little disappointing - Lovely group, great wineries. Driver was knowledgable but very opinionated and took over any conversations we were having. Also would have been nice to be able to stop and see the scenery/take pictures. Lunch ok but salad was disappointing.
Review provided by Tripadvisor
Jan 5, 2025
Guttered by the lack of people skills. - Almost didn’t book this tour because one of my friends wasn’t happy with some of the other reviews. They had real concerns about treatment of people on the tours from some of the reviews.
I unfortunately said “but Gerry had great reviews” but Paul seems to have a fewer reviews which suggests some issues an an inability to take on board customers feedback.
Anyway we booked and we got Paul.
The trip and places visited were fine. However when your running a tour and your the tour leader you need to keep in mind your job is to make people feel valued and respected and make sure you are clearly communicating continuously. But most of all you should never make someone feel unwanted or embarrassed.
Due to respect for everyone on this tour and for privacy I won’t go into the details as it’s not required.
But what I will say is Paul you unfortunately made it very uncomfortable for a number of your guest to feel they were treated respectfully. I hope you never find yourself in the same situation one day, because I would not wish on you or anyone one else the humiliation and disrespect felt by your guest onboard with you that day. Please don’t respond by saying you can’t address the issue without the details. I suggest you do some deep reflection if that is how you feel, because any body on that day would never forget how you made them feel and at some level you must have be aware but choose to ignore it due to your inability to respond appropriately and lack of skills. In fact the other tour members were more considerate and respectful of the situation than you were Paul. Thank you to all the others on tour if you are reading this review. It helped a lot and made everything less traumatic on the day.
Paul for constructive feedback to take on board if your prepared to grow and become a better tour operator and human, as you do struggle adjusting your approach to different situations due to a lack emotional intelligence or skills in this area. I would highly recommend :
That you get some serious training in this area else you’ll will continue to receive little to poor reviews in the future. Alternatively don’t put yourself up front with people because you will continue to offend others, because you have no filter.
With hand on heart if you plan to do this tour ask for a different driver else learn to roll with all the inappropriate punches and don’t expect much compassion in a tuff situation.
Review provided by Tripadvisor