Welcome to Sri Lanka: Effortless Travel from Arrival

Upon arriving at Colombo Bandaranaike International Airport, travelers will be warmly welcomed by a dedicated destination expert. From the moment they disembark, their journey will be seamless—an expert will guide them to their private vehicle, which will be exclusively available throughout their stay.

Travelers can enjoy the comfort and convenience of a personal, English-speaking driver who will accompany them to every destination on their itinerary. The service includes door-to-door pickup from any location in Sri Lanka and drop-off at the preferred final destination, ensuring a smooth, stress-free travel experience.

Customized Itinerary Planning & Hotel Booking Assistance

Let the team handle the details. They will help design a personalized itinerary and secure the best hotel deals through their TripAdvisor partner network. From booking to the end of the Sri Lankan adventure, travelers will have access to a dedicated personal tour coordinator—ready to answer questions, offer recommendations, and provide expert guidance at every stage of the journey.

Mileage & Booking Details

A generous mileage allowance is provided, tailored to the duration of the journey—ample for travel needs. Mileage begins at the pickup point (airport or other location) and ends at the final drop-off destination.

How to Book Additional Days?

To extend the trip, simply inform the team. They will update the booking and confirm the additional days, along with the adjusted price and kilometer allowance.

Looking for a Discount?

Occasionally, special discounts are offered for longer tours, early bookings, or direct reservations. Feel free to inquire about any available offers when confirming dates!

Please note:

• Refer to the booking confirmation for specific mileage allowance.
• Any excess mileage is charged at LKR 120 per kilometer (for car bookings).

Special Requests & Added Comfort

Have a specific need? Whether it’s child seats, additional luggage assistance, or any other requirement, simply inform the team in advance—they are here to accommodate.

Over-Kilometers Packages & Custom Routes

Planning a long-distance trip or multi-day journey?

• Benefit from discounted rates and custom mileage bundles.
• Ideal for extended commutes or intercity travel.
• Enjoy bulk kilometer pricing at preferential rates.
• Flexibility to use kilometers over multiple days within the package validity.

Flight Monitoring & Delays

• No extra charges for delayed flights. The driver will monitor the flight in real time and wait, even in case of delays.
• Missed the flight? Notify immediately via WhatsApp (call or message). Please do not use email for urgent communication, as it may not be monitored in real time.

24/7 On-Trip Support

Throughout the journey, enjoy round-the-clock assistance, including access to travel guides, real-time schedules, and expert support through specialized coordinators.

• English Speaking Chauffeur Driver, Food, Room, and other expenses.
• Pick-up from Colombo Airport or any hotel in Colombo/Negombo - Drop-off Anywhere in Sri Lanka
• No daily limit kilometres – We subtract daily from the total kilometres.
• All Parking Fees Tolls & Fuel and Taxes.
• Daily sightseeing, intercity travel, flexible trips, and vibrant nightlife.
• One-day Rental Package.

• Guest Accommodation Cost
• Guest Foods and drinks
• Additional Days (02 to 30 Days)

Select Your Vehicle Type & Confirm:

Once your reservation is confirmed, our team will contact you to gather more information about your tour, such as the length of your stay in Sri Lanka and the number of days you’ll need a driver.

Need Assistance?
For any special requests or inquiries, the MACK Travel team is available 24/7 via WhatsApp. Feel free to message us anytime—we’re here to assist!

This Quote Applies to a Multi-Day Tour Only:

• Travel at your own pace with a tour customized to your preferences.

• You can modify your route or schedule as you go.

• Please note: hotels, entrance fees, and meals are not included.

Rental Package and Kilometer Allowance Details:

• Each rental includes 130 km per day. A set of kilometers package is included.

• No daily limit—usage is tracked against your total allowance.

• Minimum booking: 3 days | Maximum: 30 days

How to Pay for Additional Days?

• You can pay the additional amount using Digital Wallets, Bank Transfer, or directly to the driver.

• Reach out to our team anytime on WhatsApp for special requests.
• Excess Mileage Surcharge (This only applies if you exceeded the mileage limit)
• Entrance fees to attractions and any personal expenses are not included in the cost.
• The driver will be available for daily trips and can adjust the itinerary as needed.
• Drivers in Sri Lanka typically work for about 12 hours per day. However, it’s good practice to discuss specific needs and expectations with your driver to ensure everyone is on the same page regarding daily schedules and activities.
• Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator before travel to confirm if your excess luggage is acceptable.
• We use several vehicles with different characteristics to adapt to the needs of each client. All of our vehicles are official private Taxis.
• The assigned driver prepares the vehicle, ensuring it is clean, fueled, and ready for the journey.
• After booking, passengers are required to provide their WhatsApp phone number for communication while abroad and to receive further details
• Once the booking is made, the passenger receives a confirmation via email or WhatsApp with details such as the driver information and vehicle details.
• The driver arrives at the designated pick-up point at your chosen time.
• Your driver will meet you at the Airport Arrivals Paging Board area, holding a sign with your name for pickup.
• Driver assists the passenger with loading their luggage into the vehicle.
• Should you encounter any difficulty locating your driver, please feel free to WhatsApp or call the provider contact number for immediate assistance.
• The driver ensures a comfortable and safe journey, adhering to speed limits and traffic regulations. The vehicle may be equipped with amenities such as air conditioning

For a full refund, cancel at least 24 hours before the scheduled departure time.