Jan 9, 2025
Great way to see Suva Highlights - Mike was a fabulous guide - informed, interesting and friendly. Our family had a great day (despite the very rainy weather) exploring the highlights of Suva with him. The bus was huge and brand new and there were only three other familiy groups with us for the first half of the tour.
Review provided by Viator
Nov 4, 2024
Awesome Day in Suva - We had an amazing day in Suva. We started our day by meeting Joel near the cruise terminal gate. He was very welcoming and friendly. Took us to Colo-i-Suva early in the morning before there were any groups. He guided us through the rainforest trail. It was just us and another couple absolutely wonderful. We got to learn about the different trees and their medicinal qualities. Then after a nice hike Joel lead us to the lower falls where we were able to jump in and enjoy the refreshing pool. It was wonderful. Honestly this would have been enough to make our trip amazing but Joel did not stop there he took us on a tour around the city and showed us the many government buildings then took us shopping. He was a great guide very accommodating. If you are looking for a personal tour I recommend this tour group.
Review provided by Viator
Oct 27, 2024
Exceeded All Expectations! - Peter, the owner of the company, communicated with us to be certain we knew where to find our tour. The 4 of us were promptly met outside the pier by Joel, a very kind minister, with a clean, comfortable air-conditioned vehicle that could accommodate 7. Joel's English was excellent, as was his French. His voice is booming, allowing everyone in the vehicle to hear. He listened to our goals for the excursion and established a plan for us to see everything. One of our members had mobility challenges and Joel assisted him as needed. We saw and learned so much more than we expected and completely enjoyed this intelligent, articulate, compassionate man who has a great sense of humor.
Review provided by Viator
Jul 23, 2024
Kay Services - Local tour expert in Fiji - We had a wonderful experience with Kay services Tour. Peter was very helpful with arranging local tours for us including the mud pool experience and snorkelling with sharks in the Nadi region.
We also enjoyed the customized road tour in Viti Levu from Suva to Nadi very much. The tour started off in Suva with pickup from our hotel in a comfortable and well-maintained van.
Our driver and guide Jon was very knowledgeable about the history and culture of Fiji and provided excellent commentary throughout the tour. He showed us really impressive scenery along the coral coast and Maui bay and took loads of professional photos for us! We were even treated to excellent local cuisine at a restaurant at Sigatoka, which was absolutely delicious.
Overall, I would highly recommend Kay services tour for their efforts and enthusiasm in arranging local tours if you are considering visiting Fiji.
Review provided by Tripadvisor
Apr 22, 2024
Great personalized tour of Suva - Peter and Eshter took us on a great personalized tour that showed us waterfalls, lush forest, the President’s residence
Review provided by Tripadvisor
Feb 17, 2025
Water Fall Hike Needs Park Benches - Guides were great. It just a long hike and no park benches to rest on the waterfall tour. Also boards need to be repaired and in some places added for safety.
Review provided by Viator
Apr 21, 2024
Not as expected - This was not the experience we had come to expect from Viator. It did not start well as nobody was at the quay side with our name, we later found out they were calling our name out. After phoning the operator we met up with a guide. We had booked a customised tour for four people but we were out on a bus with several other people and told what our tour would be. This involved visiting a waterfall, we had avoided this as one of our party had mobility issues. We walked the first part of the trail but then spent the next hour sitting on a bus in the car park. The waterfall visit took 3 hours , after the other passengers left to go back to the ship we had an hour to visit other sites. This was a very unsatisfactory trip and if this was our first experience with Viator it would probably be our last
Review provided by Viator
Feb 12, 2025
Buyer beware! Not worth the money. So unorganized! Taxi in port better option! - The tour was not as described on Viator. Said it was customizable which it was not. Said it was max of 15 people and we had 26. Very unorganized staff. Not easy to find the staff! Should have a sign or umbrella so you can see them. People were in the wrong bus which I totally could see how that could happen. Its description makes you think it’s private and it is not. There are taxis in the port that do this excursion for a lot less and I believe were better experiences. We met other cruises who took taxis and were pleased. We met other people on this tour who also thought it was customizable and were as disappointed as we were. Some people even left. Viator needs to work with Kay services to get their description if the tour accurate so others are not disappointed.
Review provided by Tripadvisor
Feb 4, 2025
Not good! - A bad experience for our group of 6. Tour was suppose to be 3 hours long and customizable and private for just the six of us. We had a time limit so we agreed to go with a group on a bigger van. The van was terrible, very dirty with old ripped plastic covers. The windows were dirty. You could not take a picture through the windiows.The air condition did work. As the tour started, Mike, the bus guide, stated the tour would be 5 hours long. We told him we expected 3 hours, so he did agree to get us back to ship in 3 hours, which he did.
The tour took us to the waterfall, which was not what we wanted to do, but was part of the 5 hour tour. We sat on the bus for about 15 minutes waiting for Peter, the tour guide, to show up to lead the waterfall tour. The road to the waterfall was about 2 miles of painful body jarring bumps. Mike the van guide was great. He was best part of tour. When we returned, I looked up tour description we purchased. It was suppose to be 3 hours and suppose to let us tell tour guide where we wanted to go. And suppose to be a private tour. Ester was suppose to be our tour guide. She send information telling us where to meet and to look for a sign with our name on it, we never saw Ester or a sign with it name on it. There was a group who arrived before us who were told they might have to wait 2 hours for their tour. Really, just a disorganized mess. I would not recommend this tour.
Review provided by Viator
Nov 23, 2024
Disappointed....Ripped off!! - This was a terrible experience and a rip off money wise, $169 was what we paid through Viator. We were in Suva two days and paid $40 for this tour on our first day through a private vendor we found when getting off the ship. It was not the guides fault she was just doing her job. Many vendors charge $20-40 for this tour so don't purchase through Viator. We did try to get a refund but were denied.
Our paperwork said CUSTOMIZED tour. The operator said that does not mean private. They would not take us to see anything other than what we saw the day before which was very local. Also tried to put 4 ppl in a very small car so the other couple got their money back. We did not know we could get a refund since it said 24 hour notice but they did. We don't plan to book with Viator again.
Review provided by Viator