Suva day trip - John picked us up at our hotel as arranged. We were very pleased to have a personalised tour of Suva with just the two of us it felt comfortable and relaxed. John was an excellent guide, he had some good stories to tell and was knowledgeable about the area. We felt very safe with his driving in a country where drivers are not always the best. Since this was our last day in Suva we had actually walked around most of the city so had seen some of the sites that were originally planned for this trip. John was very accommodating and took us to places that we probably would not have gone otherwise which gave us a really good overview of the city. What’s the recommend to this company if visiting Suva and wanting to see some of the sites with a local.

Great way to see Suva Highlights - Mike was a fabulous guide - informed, interesting and friendly. Our family had a great day (despite the very rainy weather) exploring the highlights of Suva with him. The bus was huge and brand new and there were only three other familiy groups with us for the first half of the tour.

Awesome Day in Suva - We had an amazing day in Suva. We started our day by meeting Joel near the cruise terminal gate. He was very welcoming and friendly. Took us to Colo-i-Suva early in the morning before there were any groups. He guided us through the rainforest trail. It was just us and another couple absolutely wonderful. We got to learn about the different trees and their medicinal qualities. Then after a nice hike Joel lead us to the lower falls where we were able to jump in and enjoy the refreshing pool. It was wonderful. Honestly this would have been enough to make our trip amazing but Joel did not stop there he took us on a tour around the city and showed us the many government buildings then took us shopping. He was a great guide very accommodating. If you are looking for a personal tour I recommend this tour group.

Exceeded All Expectations! - Peter, the owner of the company, communicated with us to be certain we knew where to find our tour. The 4 of us were promptly met outside the pier by Joel, a very kind minister, with a clean, comfortable air-conditioned vehicle that could accommodate 7. Joel's English was excellent, as was his French. His voice is booming, allowing everyone in the vehicle to hear. He listened to our goals for the excursion and established a plan for us to see everything. One of our members had mobility challenges and Joel assisted him as needed. We saw and learned so much more than we expected and completely enjoyed this intelligent, articulate, compassionate man who has a great sense of humor.

beautiful island - Beautiful island. We were able to see a lot even though the weather wasn't the best. We saw a beautiful waterfall and other sights on the island.

Water Fall Hike Needs Park Benches - Guides were great. It just a long hike and no park benches to rest on the waterfall tour. Also boards need to be repaired and in some places added for safety.

Better not! - The excursion was poorly organized, all guides delayed at the meeting point. Waited 20 minutes in the glowing sun at the port exit. The tour was mainly interesting by the additionally booked taxi driver, who was very concerned about us. The young lady in charge of Kay Tours was completely incompetent and only busy with her mobile phone. Had it not been for the waterfall, the 4 hours would have been completely superfluous! Too bad for time and money!

Buyer beware! Not worth the money. So unorganized! Taxi in port better option! - The tour was not as described on Viator. Said it was customizable which it was not. Said it was max of 15 people and we had 26. Very unorganized staff. Not easy to find the staff! Should have a sign or umbrella so you can see them. People were in the wrong bus which I totally could see how that could happen. Its description makes you think it’s private and it is not. There are taxis in the port that do this excursion for a lot less and I believe were better experiences. We met other cruises who took taxis and were pleased. We met other people on this tour who also thought it was customizable and were as disappointed as we were. Some people even left. Viator needs to work with Kay services to get their description if the tour accurate so others are not disappointed.

Not good! - A bad experience for our group of 6. Tour was suppose to be 3 hours long and customizable and private for just the six of us. We had a time limit so we agreed to go with a group on a bigger van. The van was terrible, very dirty with old ripped plastic covers. The windows were dirty. You could not take a picture through the windiows.The air condition did work. As the tour started, Mike, the bus guide, stated the tour would be 5 hours long. We told him we expected 3 hours, so he did agree to get us back to ship in 3 hours, which he did. The tour took us to the waterfall, which was not what we wanted to do, but was part of the 5 hour tour. We sat on the bus for about 15 minutes waiting for Peter, the tour guide, to show up to lead the waterfall tour. The road to the waterfall was about 2 miles of painful body jarring bumps. Mike the van guide was great. He was best part of tour. When we returned, I looked up tour description we purchased. It was suppose to be 3 hours and suppose to let us tell tour guide where we wanted to go. And suppose to be a private tour. Ester was suppose to be our tour guide. She send information telling us where to meet and to look for a sign with our name on it, we never saw Ester or a sign with it name on it. There was a group who arrived before us who were told they might have to wait 2 hours for their tour. Really, just a disorganized mess. I would not recommend this tour.

Disappointed....Ripped off!! - This was a terrible experience and a rip off money wise, $169 was what we paid through Viator. We were in Suva two days and paid $40 for this tour on our first day through a private vendor we found when getting off the ship. It was not the guides fault she was just doing her job. Many vendors charge $20-40 for this tour so don't purchase through Viator. We did try to get a refund but were denied. Our paperwork said CUSTOMIZED tour. The operator said that does not mean private. They would not take us to see anything other than what we saw the day before which was very local. Also tried to put 4 ppl in a very small car so the other couple got their money back. We did not know we could get a refund since it said 24 hour notice but they did. We don't plan to book with Viator again.