Please remain in the hotel lobby. Your driver will identify you through eye contact or by checking his pickup list. The hotel pickup service is available 24 hours a day.

Frequently Asked Questions:

Q: Is your service superior to calling a taxi on site?

A: Taxis are not always readily available in Suzhou. If the hotel doormen are unable to secure a taxi for you promptly, the wait can be stressful. By using this transfer service, you will enjoy a superior vehicle and service from a reputable national car rental company, along with 24/7 support from a local travel agent. The pickup will be scheduled at your preferred time.

Q: Do you offer pickup from my hotel?

A: This pickup rate applies to hotels located in downtown Suzhou only, which includes the districts of Gusu, Xiangcheng, and Wuzhong. Hotels in other districts, referred to as Outskirts Suzhou, will incur an additional charge. Please verify if your hotel is in downtown Suzhou before booking.

If your hotel is in Outskirts Suzhou, an extra fee will be communicated. You will be asked to choose between Plan A or Plan B.

• Plan A: Approve the additional cost, and your booking will be confirmed.
• Plan B: A refund will be processed within 24 hours if approval is not received.

Q: What should I do if I cannot locate my driver?

A: Call the local travel agent. The staff will request you to hand the phone to a nearby Chinese person to determine your exact location. Please remain where you are. Your driver will come to you. Do not move or attempt to go to the airport on your own.

Q: How can I modify a reservation?

A: Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: How can I cancel a reservation?

A: Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: Will the driver call me before pickup?

A: No. The driver does not speak English. The local travel agent will provide support.

• English-speaking backup support during reservation and transfers
• Private air-conditioned vehicle for hotel to airport transfer
• Friendly professional driver meets you at hotel lobby

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities

Suzhou lacks a taxi call center, making it challenging to book a taxi in advance by phone. For those needing to arrange transportation to Suzhou Guangfu Airport (SZV), this pre-booking service is an excellent option. It caters to individuals who like to organize everything in advance. The service is provided by skilled professional drivers from a reputable national car rental company, with English-speaking staff available 24/7 for urgent assistance.

• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show or late arrival.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.