Free wine cheese cracker and olive - If you’re interested in chile culture this is for you

Nice afternoon. - Short and precise tour with good weather 🍷

Winery - Beautifully appointed vineyard!! Would have liked a bit more time to wonder the grounds and look through the gift shop.

Wonderful winery tour - The first thing to realise is that this is a tour of the winery with no commentary on the one hour journey there or back (just radio music). We were picked up from our Santiago hotel in an very comfortable eight-seater minivan by a driver who could only communicate very sparingly via Google Translate, but that was fine as there wasn't much to say. One of the three couples on the minivan could not speak English or Spanish anyway. I should also add that the traffic in Santiago is terrifyingly horrific so the driver was worth every penny! Once at the winery we were divide into language groups and joined by other English-speaking people on the 'English' tour. Our guide Bianca spoke perfect English and was very knowledgeable and enthusiastic. We were able to taste different varieties of grapes straight from the vine - and we could taste the difference between them. After a great tour we were able to sample five wines, including the wonderful Carmenere. They then boxed up our wine glasses for us to keep as souvenirs! I could not fault this tour - well done Bianca and Undurraga Vineyard, and of course our driver.

New Supplier on my Wine Rack - Not that far from downtown Santiago and very much worthwhile to see a very large Chilean winery with rich history & fabulous wines. Views and smells stimulate you before the tastings begin.

Undurraga wine tour - Booked the tour for Saturday but later informed no available English speaking guide on that day so went the next afternoon. Driver arrived on time and used the goggle translator for information. The winery tour was excellent, very informative. Plenty of wine to taste ,even allowed to taste the grapes. Received a gift at the end. Many thanks to Caesar and Catalina.

Not as advertised - The hotel pick up was on time, but was in a small, personal (not commercial) van that reeked of cigarette smoke. Once all 7 passengers were picked up, it was crowded. Upon arrival at the vineyard, instruction was unclear because the driver did not speak English (though tour was advertised as in English). At the vineyard, we joined the public tour. Not a small group, as advertised. Public tour was approximately 40 people. Tour was good and we got wine tastings as described, but the other details were misleading.

Do not book with this tour operator - Do not book with this operator. They tell you the tour starts at 10:30am, but it really starts with a 7:30am pickup, which they let you know about 10 hours before the tour so you can't cancel or change. Their customer service is terrible and rude.

Scam would have been nicer than this - I would give this 0 stars if I could just based on the transportation. I want to say the winery is lovely and absolutely worth the visit. The tour is great once you arrive. But today’s transportation vehicle could barely fit 4 adults comfortably and there were 7 adults and a child somehow piled into this tiny vehicle. Not enough space to even put on seatbelts. The mother and child did not have a seatbelt. One adult was essentially squatting in the middle the entire ride. We were picked up first and spent approximately 80 minutes confined in an entirely unsafe and uncomfortable situation. A traffic collision would have killed or maimed every passenger. Even if seatbelts were available for everyone, there was no way to arrange the bodies to attempt to put them on. Viator should be ashamed to do business with the outfit they contracted this out to. And honestly should cease business with them immediately. They hold liability if someone is hurt riding in a vehicle that is so small for so many people. This was not a van or bus or anything like that. Just a very small vehicle. There are too many great tour operators in Chile to keep doing business with the outfit. We had to arrange our own transfer back to our hotel in Santiago at a substantial additional cost to avoid the dangerous vehicle situation as the rest of the passengers also expressed great concern to ride back all together. Travelers should just book an Uber directly to the winery. It’s lovely and that way you don’t spend half your day driving around Santiago picking up other passengers in an extremely unsafe vehicle.

Delay in Transportation - It was delayed in 50 minutes, we all had to see the winico running (just that) literally running! Claiming the delay was traffic, from the same to boarding the Van, there was no traffic